Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Sophia
May 7, 2020
Contact quality is fine but the actual…
Contact quality is fine but the actual service I do not care for. They do not send reminder emails or notifications and charge the account without notification.
Response from Hubble ContactsMay 18, 2020
Hi Sophia, Thank you for taking the time to leave this review. I'm glad to hear the quality of our lenses is working out for you and I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected]. Best, Samantha
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Linus
May 7, 2020
You cannot cancel online
The contacts are fine, the price is potentially better than other vendors. The contacts come on time. Big negative: You cannot cancel online, and when you call to cancel, they try and sell you on reduced subscription times and any other possible plan they can in order to keep you on. It's an awful phone experience, and the fact that you can't simply end the subscription online is infuriating. Recommend going with a different contacts vendor.
Response from Hubble ContactsMay 18, 2020
Hi Linus, Thank you for taking the time to leave this review and for bringing this to our attention. I’m happy that the deliveries have been arriving on time and the lenses are working well for you. Unfortunately, I would have to say that a cancellation via the website is not in the cards at this time. We would like to answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Legally, we do have to allow for email cancellation in some areas. Rest assure you that your subscription is canceled on May 7 and you will not receive any further charges. We are always more than happy to help at [email protected]. Best, Samantha
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Vivien
May 4, 2020
Found them uncomfortable
I don't like the contacts much, they are fine for most of the day but by the end of the work day are very uncomfortable and dry my eyes out. When I called to cancel, the customer service staff were friendly and helpful enough so I added back a star for that.
Response from Hubble ContactsMay 6, 2020
Hi Vivien, Thank you for taking the time to leave this review. It's great that our team has been helpful though sorry to hear that the lenses are not satisfactory. Since you've canceled, rest assure you that you will not receive any further charges. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Tina
Apr 22, 2020
Defective lenses
I am on my 2nd order, not counting the $1 trial. I seem to find at least 10-12 contacts per order that are defective. They have an irregular shape, are stuck to the container and warped as a result or are completely dried out. It is disappointing to have to throw away and waste something especially when I am traveling and have allotted a specific # of contacts for my trip. Thankfully I always carry a backup set of glasses. I love the convenience and general value that I get with these because my normal contact order from the optometrist is $300+ I just thing there might need to be better QA with your products.
Response from Hubble ContactsMay 6, 2020
Hi Tina, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. To assist you with this, I have sent you an email with more information. Thanks! Best, Samantha
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Laura M.
Apr 22, 2020
Incorrect information on website
Hubble is not a bad company. The only complaint I have is that on their website it says if your prescription expires they will contact you to get a new prescription. Well my prescription was going to expire in a week and I get a message that my order is in process. I messaged to have it canceled and they told me that I couldn't because an outside company ships them out and there are no returns accepted. My order had not shipped yet. I contacted them the same day I received notification of my order being in process. I was highly upset.
Response from Hubble ContactsMay 6, 2020
Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear your experience. I’m going to look into this for you right now and will reach out to you from email with more information. Thanks! Best, Samantha
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Amanda
Apr 21, 2020
The contacts make my eyes very dry and…
The contacts make my eyes very dry and they hurt. Only thing I like is the price. I’m canceling my subscription soon.
Response from Hubble ContactsMay 6, 2020
Hi Amanda, Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, but it's important that your contact lenses are comfortable 100% of the time. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Please don't hesitate to reach out if you have any further questions or anything else we can help with by emailing my team at [email protected] with the subject line "ATTN: Trust Pilot". Thank you. Best, Samantha
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Sav
Apr 13, 2020
Product is great, but staff members need some work
Product is very good, but I'm having hard time cancelling my orders. I've contacted their help center via phone call several times and have heard nothing back, I also have emailed them regarding the cancellation but have also heard nothing back. If anyone knows how to cancel their account please feel free to let me know.
Response from Hubble ContactsApr 15, 2020
Hi Sav, Thank you for taking the time to leave this review. It's great that the Hubble Contacts are working so well for you, but I am sorry to hear that you have had some trouble canceling your subscription. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! All the best, Samantha
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Jessica
Apr 4, 2020
Hubble contacts are comfortable an…
Hubble contacts are comfortable an easily ship to my home. One thing that I dont like an am potentially going to leave there service is that the price started at 36 dollars. I am now charged over 41 dollars an i never received an email nor have i seen why the price went up.
Response from Hubble ContactsApr 15, 2020
Hi Jessica, Thank you for taking the time to leave this review. We appreciate the feedback and understand that price increases are no fun, but we need to continue to deliver on quality and reliability, which sometimes costs a bit more as times change. It shows that your new account was created in January 2020 and our base monthly price for new customers to ($36 + $3) has changed since June 2019. Our pricing and subscription information is available on our website prior to placing an order, as well as within the HUBBLE customer portal, and in the Terms of Service that was agreed to at the checkout. If you have any questions about this, please email my team at [email protected] with the subject line "ATTN: Trust Pilot '' and I'll be able to get back to you with more information. Thanks! All the best, Samantha
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