Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 531 reviews with 2 stars · Clear filters

Melissa
May 16, 2020
Using my current up to date script from…
Using my current up to date script from my eye doctor, I could not see very well out of my contacts.
Response from Hubble ContactsMay 18, 2020
Hi Melissa, Thank you for taking the time to leave this review. I am sorry to hear Hubble lenses didn't work well for you and as we continue to grow we may have a lens more suitable for you in the future. Rest assure you that your account is cancelled and you will not receive any further charges. We are always more than happy to help at [email protected] if you have any further questions or concerns. Thanks! Best, Samantha
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Deveena D.
May 13, 2020
Poor quality and did half the job
I think the Hubble website and trial service is smooth and efficient - but the quality of contact lenses is terrible! I'm short sighted (-3.75 and -4.75) and with these contacts I could see the distance clearly which was a good thing as they were doing their job, however when I tried to read things close to me or screens or my phone, things appeared blurry and just uncomfortable, I was straining my eyes. I also felt my eyes dry out very quickly and just didn't feel healthy for my eyes. I don't recommend!
Response from Hubble ContactsMay 13, 2020
Hi Deveena, Thank you for taking the time to leave this review. I am sorry to hear Hubble lenses didn't work well for you and as we continue to grow we may have a lens more suitable for you in the future. Your subscription is canceled and you will not receive any further charges. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Tania Samantha De S.
May 1, 2020
Very poor quality lenses which feel…
Very poor quality lenses which feel like grit in your eyes. Difficult to cancel as unable to do so online. They trap you with a trial offer and say you dont need to subscribe but becomes difficult to cancel.
Response from Hubble ContactsMay 6, 2020
Hi Tania, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some issues with our lenses and canceling your subscription. I’d love to help you out with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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Michael M.
Apr 30, 2020
Cancel unless you want to pay $39 autopay/month no refunds
I enjoyed getting contacts for a dollar for the first month. They weren't the best contact but they were my prescription. After that I got charged for one month. They charged $39 auto payment. I emailed to cancel that day. They told me there was nothing they could do and that they charged anyway. I will be sharing my story with everyone I know. No amount of sweet words will change my mind
Response from Hubble ContactsMay 6, 2020
Hi Michael, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. To clarify some ordering information: the upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared, including those charges made on weekends and holidays. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple phone call with our customer service team during our business hours, as stated on our site. If you have additional questions, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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Angela
Apr 22, 2020
I want to cancel but can't without…
I want to cancel but can't without calling
Response from Hubble ContactsApr 22, 2020
Hi Angela, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I can see that you have not reached out to our customer support team at this point, so we've reached out to you from email to see what I can do to help. All the best, Samantha
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Katie
Apr 21, 2020
No returns
No returns? Even if you moved and will never receive your box? Low quality contacts as well. Awful experience. Should have known it was to good to be try. I have no eye insurance and I’d rather pay out of pocket for an actual eye doctor than these contacts. Not worth your time or money.
Response from Hubble ContactsMay 6, 2020
Hi Katie, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our policies and lenses. You were charged for your subscription box because you did not change the date or contact us to alter your delivery schedule. We are not pausing subscriptions without being asked to do so, as many people still do need their contact lenses. We, unfortunately, don't refund valid charges nor accept a return for a refund. This was a general business decision made to help protect the safety regulations of our contacts. Since these are class II medical devices it takes longer to inspect them upon return and was causing problems and delays for our customers. Rest assure you that our replacement policies are still intact and if there is a problem caused by the business that we would be happy to replace. This information was stated on our website and on our terms of service. Please don't hesitate to reach out if you have any further questions or anything else we can help with by emailing my team at [email protected] with the subject line "ATTN: Trust Pilot". Thank you. Best, Samantha
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Stephanie
Apr 21, 2020
Do Not Recommend
Horrible customer service and these contacts are not comfortable.
Response from Hubble ContactsMay 6, 2020
Hi Stephanie, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and support team. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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Sasha R.
Apr 21, 2020
contact came dry and unable to use.
contact came dry and unable to use.
Response from Hubble ContactsApr 21, 2020
Hi Sasha, Thank you for taking the time to leave this review. It's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at [email protected] with the subject line "ATTN: Trust Pilot" and we will connect you with the appropriate team to resolve this issue. All the best, Samantha
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