Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,340 reviews with 1 star · Clear filters
Maria antonia Candel V.
El reparto es muy deficiente
Response from Hubble ContactsFeb 20, 2023
Hola Maria Antonia, Muchas gracias por tu tiempo en dejarnos tu reseña. Nos alegra saber que estás contenta con nuestras lentillas y nuestros servicios, aunque es una pena que el servicio de reparto te haya dejado una mala impresión. ¡Lo tendremos en cuenta!
Gisela E.
Nefasta, me hicieron la renovación por la cara y cuando inicié el reembolso y reclamación me dijeron que lo envié y a día de hoy casi un mes después sigo sin saber nada.
Response from Hubble ContactsFeb 13, 2023
Hola Gisela, Sentimos mucho saber de tu experiencia pero hemos comprobado que tu reembolso ya ha sido procesado por nuestro equipo de atención al cliente. Nuestro servicio de suscripción se renueva automáticamente tras el pedido de prueba si no decides cancelarlo antes - esta información está disponible en nuestra página web, en el momento de la compra, en el email de confrmación y en el interior de la caja de prueba, pero ¡te pedimos disculpas si las cosas no estaban claras! Agradecemos mucho tu tiempo en dejarnos tu reseña.
Angela C.
Se me ha cobrado un pedido que nunca se me llegó a entregar ya que no estaba en mi domicilio. He tenido que contactar con el servicio de atención al cliente para solicitar un reembolso. Pienso que el reembolso debería de ser automático en casos como este.
Response from Hubble ContactsJan 31, 2023
Hola Angela, Sentimos mucho saber del problema con tu pedido y su reembolso. Nos alegra saber que el problema fue solucionado al contactar con nuestro equipo de atención al cliente, aunque sentimos que no se hubiese solucionado antes. Tomamos nota de tu reseña para mejorar nuestros servicios, muchas gracias! :)
Tay
I haven’t used this company since mid 2021 and I just got a PayPal charge from them in in January 2023! This is so fraudulent. I literally got lasik at the end of 2021. There is absolutely no way I authorized a charge of $200 for contacts when I don’t need any division repair. Disgusting. I disputed it with PayPal, my bank, and sent these scammers and email. update: they reply and say to email them. however, before they replied to this review, I sent them an email from the account address they used on PayPal with the subject "fraudulent charge" and haven't received a reply. however, I received a review reply instead with no helpful information.
Response from Hubble ContactsJan 4, 2023
Hi Tay, I hope everything is well! Thank you for taking the time to write us a review and for getting our attention to this matter. We understand an experience like this can be very upsetting. We've reached out to you via the email with more information about your concern. I'll be looking forward to hearing from you soon so we can resolve this issue right away. Have a great day ahead and stay safe! Best, Camille
Mandy W.
If I could rate it lower I would….. I have ordered about 5 damn boxes trying to get some here and I’ve been COMPLETELY without contacts and no glasses for 3 weeks!!!!! DO BETTER YOU PIECE OF CRAP COMPANY!!!!!
Response from Hubble ContactsJan 3, 2023
Hi Mandy, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're truly sorry to hear that you haven't received your orders yet. We want to look into what happened and find out if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
D.A.
I have literally never written a bad review for any company before but this company is very poor. I never received my trial box and immediately knew the contacts weren't for me, especially as the item is shipped from overseas. From the tracking information, the item was never dispatched from the Netherlands. I received poor customer service, so I had to contact PayPal for a refund. However, they do not include payment dates like other subscription services. Trying to cancel my subscription has also been difficult - there customer service says you can just login to cancel, but I never made an account. I was, however, able to cancel the payments through PayPal.
Response from Hubble ContactsDec 31, 2022
Hi, D.A., Thank you for sharing your experience with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best service possible. Hubble has always been a subscription and we commit to providing this information from the start and until you finish placing your order. That's why we provided a Customer Portal so you can skip or change the frequency of your orders. We respect comments from customers like you, therefore we've improved our Customer Portal today so that our customers may better manage their subscriptions online. Customers can also cancel their memberships by emailing or chatting with us. Your business means a lot to us, so please do reach out to us with your concern so we can further assist you at [email protected] with the subject line "ATTN: Trustpilot." We're looking forward to assisting you further! Best, Cristy
Brandon C.
These suck. They feel like plastic. Constant eye infections. I would rather go blind without them then going blind with them. They're 1 dollar for a reason. Don't buy this bullish
Response from Hubble ContactsDec 26, 2022
Hi Brandon, Hope all is well! Thank you for taking the time to leave your review. We are so sorry to hear that you did not have the best experience with our lenses, we take quality issues very seriously, and thank you so much for bringing this to our attention. We understand the frustration, but based on what you have told us regarding the quality of our lenses, we would like to further investigate this matter. If you may please send us an email at [email protected] with the subject line "Attn: TrustPilot" so we can investigate further. Thanks! All the best, Jhanine
Placido L.
Ni me contestan donde esta mi pedido, ni me lo entregan, ni me devuelven el dinero. Maravillosa experiencia.
Response from Hubble ContactsDec 23, 2022
Hola Placido, Sentimos mucho que sigas teniendo problemas con tu pedido. Por favor, escríbenos un email a [email protected] con asunto "ATT TrustPilot" para que podamos revisar tu situación y poder ayudarte. Quedamos pendientes de tu mensaje.
