Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Amber
Apr 4, 2019
Customer service not good.
When you need to put your subscription on hold, it becomes problematic. The app didn’t work, my phone cal didn’t stop it, and then when following their directions to return to sender, they still charge you shipping and then send another order. Once stopped, they started up my prescription without asking or notifying. Customer service is awful.
Response from Hubble ContactsJun 6, 2019
Hi Amber, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience. I've had a chance to look into your tickets with our team, and I can see that there was a miscommunication about the "skip" function in the Hubble account. I have more information for you about the refund that you were issued--please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will provide you with an update. Best, Vanessa
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SONIA
Apr 4, 2019
Bad customer service.
Sent an email. Got one response back and from there haven't heard from them since then. Issue was not resolved. So, as long as you don't need to contact customer service you should be good.
Response from Hubble ContactsJun 5, 2019
Hi Sonia, Thank you for taking the time to leave this review. I've had a chance to look into your tickets with our team--it looks like before you left this review, we had a chain of several emails between you and one of our agents, as well as a call history with you. It seems that our email chain left off with our agent asking for a follow up response from you, but we didn't hear back from you until you called in. We would love to follow up and make sure that all of your questions and concerns have been addressed and resolved! Please email [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Vanessa
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Jon
Apr 4, 2019
These contacts are so uncomfortable
These contacts are so uncomfortable, I rarely am able to wear them. I'm considering cancelling my membership. However, the packaging is delightful.
Response from Hubble ContactsApr 4, 2019
Hi Jon, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses aren't working out for you. If they are causing you discomfort, you should discontinue wearing the lenses, and see your eye doctor to help find a lens that is more comfortable for you. To cancel your subscription, please call 1-844-334-1640 between 9am and 5pm EST. Thanks, Vanessa
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Jen
Apr 4, 2019
Product quality sucks
Product quality sucks, at least 5 pairs out of every order are uncomfortable. Customer service experience wasn't great either.
Response from Hubble ContactsJun 5, 2019
Hi Jen, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had a disappointing experience with our lenses and with our team. I'd love to know if there is anything we can do to help make this right. Please email [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Vanessa
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Jamie
Apr 4, 2019
Horrible customer service and didnt…
Horrible customer service and didnt cancel when i told it to and charged without authorization
Response from Hubble ContactsJun 5, 2019
Hi Jamie, Thank you for taking the time to leave this review. I'm so sorry to hear about your frustrating experience. I've had a chance to look into your exchanges with our team, and I can see that you haven't called our team to cancel your subscription, which is required as per our TOS, which you agreed to at checkout. Please call our team at 1-619-404-0542 between 9am and 5pm EST, Monday through Friday to cancel your subscription. Best, Vanessa
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Stephanie
Apr 4, 2019
You guys email me a lot about my card…
You guys email me a lot about my card it got renewed my contacts come dry sometimes but I manage
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M.I
Apr 4, 2019
Seit 2 Monaten keine Rückerstattung
Warte seit 2 Monaten auf eine Rückerstattung in Höhe von 60€. Ich werde jedesmal vertröstet. Gefühlt ist niemand greifbar!
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Sarah M.
Apr 3, 2019
WARNING
WARNING! There is fine print saying that even if you change your delivery schedule, it will not be valid until you get charged full price 15 days after your original order. I made my first order and immediately changed my delivery schedule to 56 days because I don't wear contacts that often. Turns out, these contacts do not work for me. Absolutely unwearable. I go to cancel (you have to call) and find they charged me for another order already! I contact customer service and I'm told there is nothing they can do because of their fine print. Scam
Response from Hubble ContactsJun 5, 2019
Hi Sarah, Thank you for taking the time to leave this review. I'm sorry to hear about the frustrating experience that you had with your delivery schedule. As you mentioned, there is a notification there when you change your delivery schedule that lets you know that your changes do not take effect until after your first charge. We are also more than happy to help delay your first order if you contact our customer service team prior to being charged. We apologize for the inconvenience and appreciate your feedback. Best, Vanessa
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