Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Will
Apr 5, 2019
terrible customer service
terrible customer service
Response from Hubble ContactsApr 12, 2019
Hi Will, Thank you for taking the time to leave this review. I am sorry to hear that you feel your customer service experience was so terrible. From what I can see, you contacted us via email in February, and we promptly responded to let you know your account had already been cancelled. Please do let me know what, if anything, we can do to improve your experience. Send an email to [email protected] with the subject line, "ATTN: Trust Pilot" and we'll be sure to get back to you ASAP. Best, Vanessa
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Emily
Apr 5, 2019
DO NOT BUY!!!
They lied- my prescription was denied from my doctor and they still sent me the contacts. They use outdated materials that is bad for your eyes. Like materials from 15 years ago. My eyes were a mess from them. DO NOT USE!!
Response from Hubble ContactsJun 21, 2019
Hi Emily, Thank you for taking the time to leave this review. I'm sorry to hear that you had a poor experience with Hubble. I do have to let you know that we verify every order that comes in, and we have a record of verification for your order. If your doctor would like to follow up with our team for more information, they are welcome to do so! First, we'll need you to send an email to [email protected] with the subject line "ATTN: Trust Pilot" so we can provide you with more information. Thank you, Vanessa
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Amanda
Apr 5, 2019
Wrong fit...my eye doctor says do not…
Wrong fit...my eye doctor says do not use
Response from Hubble ContactsJun 6, 2019
Hi Amanda, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses did not work out for you, and I can see that you've spoke with our support team to get this resolved. If you have any additional questions or concerns, we are happy to help--just send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Best, Vanessa
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Kreditkartennutzer
Apr 5, 2019
Man schaue sich mal die Accounts an die…
Man schaue sich mal die Accounts an die eine positive Bewertung abgegeben haben. Alles generische, englische Texte von neuen Accounts. Scamming!
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Victoria L. B.
Apr 5, 2019
Great when you want deliveries
Great when you want deliveries. When you try to cancel you have to go to the bank to stop payment or they will keep charging your credit card every month even when you send them back...
Response from Hubble ContactsJun 6, 2019
Hi Victoria, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some confusion around the cancellation and returns process. I can see from our records that you have not contacted us via email or phone to speak with a customer support agent, nor have you signed into your Hubble account to adjust your delivery schedule. As stated in our Terms of Service, cancellation is done via phone call to our customer support team, who will gladly provide information about the return and refund process as well. Please contact us at 1-619-404-0542 between 9am and 5pm EST, Monday through Friday. Thank you, Vanessa
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Victoria
Apr 4, 2019
Worst experience ever
Worst experience ever. Done with you people.
Response from Hubble ContactsJun 6, 2019
Hi Victoria, Thank you for taking the time to leave this review. I'm sorry to hear that you did not have a good Hubble Contacts experience. I've had a chance to look into your email conversations with our team, and I can see that we responded to your requests, and have several email chains that end with us waiting for a response from you. It is for this reason that we are unable to issue replacement boxes or refunds for the orders that you have received and opened. I apologize for the inconvenience and hope that you are able to find a lens that works for you. If you have any questions or concerns, please send an email to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Thank you, Vanessa
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Margaret
Apr 4, 2019
Lousy
Lousy. Many ripped, in container inside out and need turned. I continued to purchase for convenience, but was not happy. I also have astigmatism but was told (on recorded line) that they had a lens that was ok for me to wear. I wore Hubble for a long time, only to find out I need a toric lens they don't even carry. When my eye exam expired, they didn't notify me until I was left with no contacts. They sent tons of emails telling me to get an online exam, only to find out it could not be done at my age. They knew my age!! Thankfully I decided to get a full exam to find out I should have NEVER worn hubble to begin with. I repeatedly emailed and even called begging them to STOP contacting me!! And then today I get this. Well if I could give no stars I would.
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Eric
Apr 4, 2019
Do Not Recommend
Almost every box had 4-6 damaged contacts. They never did anything to fix the issue, just kept sending replacement boxes. The contacts cases were not sealed and contacts were dried up when I opened them. I paid $33-36 a month which it crazy expensive compared to what I’m doing now. The quality of the contacts was not good and you weren’t even getting a good deal.
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