Hubble ContactsReviews of hubblecontacts.com

Plus de service en France

Customer service is SO SO bad. I get frustrated every time I need to do anything. The 1st time it was a mission to get my prescription changed. The second time, it wouldn't let me log in and there was nowhere to get an answer to sign in. The chat never works when you need assistance and there is no contact email. Today, it wasn't letting me log in (again!) tried to reset my password and didn't receive the reset password email - still waiting. If you want an easy life - don't use Hubble. Nightmare.

Me mandaron mal durante meses la graduación de las lentillas pese a que lo había especificado en anteriores comunicaciones. Además, el proceso de entrega, cobro y permanencia, en general está establecido de manera complicada para tratar de retenerte el mayor tiempo posible te venga bien o no. Y el servicio de atencion al usuario tampoco fue ni muy amable ni muy resolutivo. y en cuanto a la calidad del producto, bastante mediocre. Hay opciones en el mercado a un precio similar y de mayor hidratación y adaptación. La verdad que descontenta con la experiencia y no repetería ni lo recomiendo.

I await a response having tried to access my account for some time the customer service team seem well versed in hardball rather than any customer care. Chris (Customer Service) Thank you for this. I am a little confused by your last reply - however as now I have been able to access my account with the email re set that was now sent and in my inbox (not hidden in my junk which id already checked)......However it states I can not cancel my subscription on the account – but I have to email to my subscription. I would have thought my initial email to you would have raised this as it was my main request. So I am now emailing to request my subscription be cancelled please? Usually I would keep and use the contacts however I can no longer use these as the prescription and requirement for clairs syndrome are no longer suitable for me. The damage to one of my eyes may not heal and I have special glasses to wear in the mean time before I will be able to try contacts again. This and the fact that I have been unable to access the account means I have boxes although still sealed – are out with the outlined 16 day return. At the time I received them I would have had no way of knowing my condition rendered the contacts unusable. As the items can no longer be used by me now and are still sealed – I think considering how long I have used Hubble in excess of £1,100.00, to be refunded for the unopened boxes should be a minimum courtesy under the circumstances. It is also worth noting that at the start of December 2022 I had altered and updated my subscription online for delivery every 2 months rather than monthly. I’m sure you can view this from the activity logging into the account. This was never implemented. I kept hold of the first package believing it had been sent in error but I kept receiving them monthly when the damage occurred to the eye. In light of the feedback I have received to my email request at this point I’d like to open a formal complaints procedure as I don’t feel my request and the issues met have been read and / or understood, and I have now had several issues which has snowballed into a complaint. Please respond with the appropriate formal complaints procedure and the particular manager I should direct it to. Thank you for your help thus far. Regards Stacey Firth

Asked for the first package 4 times - zero arrived unfortunately. Two were lost - and other two weren’t even sent as i see…

The contacts are great. However the customer service is terrible. I had an email that detailed if I replied 'Yes' they would send me a box of contacts for 50% off, this was great, so I did this. I then logged into my account to cancel the further subscription as I did not require more contacts, and they hadn't updated my account with any new detail. No payment history, only a previous trial. I had then contacted them via their live chat (From the UK website, seeming as I am from there) to only be told they will refer me to the UK team as I have a UK account. From then on I never heard back, and they again deducted another £27. They consistently ignore my emails and refer me on the live chat. I have had no choice but to speak with my bank to try to cancel it at their end, but if this cannot be done, I will be taking legal action as I have spent months trying to cancel the subscription.

They make great contact lenses, I mean it. The best ones I've worn, but their business practices are awful. They're a subscription based but they don't take into account that not everyone wears contacts every day, maybe not even once a week, but they don't sell you contacts when you need them, and once you're in subscription, to get out of them it's not going to be easy. Yes, they let you "skip" months, but who remembers things that they don't need?? If you're a student, money isn't flowing, your balance is always low, they will try and try and try and try and they will eventually succeed in taking the money from your account, and that will happen precisely when that money in your account was for something more important. LIKE YOUR RENT! Why banks allow companies to do it is another mystery. So stay away from Hubble until they change their practices and make it as easy to cancel their subscriptions as it is to sign up for it. And if it wasn't enough that I'm gonna have to borrow money to pay my rent, I've just been trying to cancel this subscription through their website and after 6 attempts to talk to a human, their bot - the same one that asked for my name, email and info all the 6 times - finally decided to put me in touch with an AJ person who said to me basically "You're a UK customer, I'll be forwarding your case to the UK, bye" and disconnected. So much for great customer service. I'm angry.

Nefasto,no me dejan darme de baja ni siquiera entrar en la página web....un poco preocupante,parece una estafa...cuidado!!