Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

manuel
Apr 25, 2019
Kept receiving the wrong prescription
Kept receiving the wrong prescription. Had to cancel.
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Joni
Apr 25, 2019
Don’t like how the price was raised…
Don’t like how the price was raised without any notification.
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Devon
Apr 25, 2019
Hubble contacts are poor quality and…
Hubble contacts are poor quality and don't last even halfthrough the day at times before I am uncomfortably dry eyed and blinking constantly. Additionally, they make it incredibly difficult to cancel or adjust your account. I DO NOT recommend. If you have it, spend a little extra money elsewhere for higher quality and customer service.
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Carol
Apr 22, 2019
Waiting on Refund
While my email contact with this company has always been timely and helpful, I am still waiting on a refund. I returned an unopened box of contacts January 26, 2019 using the address label provided by Hubble, to the Netherlands. As of April 22, 2019 I have not received the refund. I did contact Hubble but was simply told there is no record of the return.
Response from Hubble ContactsApr 24, 2019
Hi Carol, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with getting your order refunded. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Vanessa
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Alison M.
Apr 22, 2019
Lame
Can sign up online but can’t cancel online. Bogus.
Response from Hubble ContactsApr 24, 2019
Hi Alison, Thank you for taking the time to leave this review. I'm sorry to hear that our cancellation policy was frustrating for you. We appreciate the feedback and would like to let you know that you can reach out to our team at [email protected] if you have any outstanding questions or concerns. Thank you, Vanessa
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Whitney
Apr 20, 2019
Did not recieve return shipping label…
Did not recieve return shipping label to return lenses for refund.
Response from Hubble ContactsApr 24, 2019
Hi Whitney, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't receive the label you need, and I'd like to make sure my team follows up with this! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Best, Vanessa
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Timothy
Apr 19, 2019
They suck
They suck. You can't talk to anyone about it. I have been trying to cancel my subscription for months. Nobody answers. It's a big joke. Their contacts suck. Make my eyes fill with goop or whatever you wanna call it. I didn't even wanna give them one star. I am thinking about closing my whole account that way I can finally be free of Hubble. Pretty bad when ur Weill to change bank accounts to get free
Response from Hubble ContactsApr 25, 2019
Hi Timothy, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating Hubble experience. From what I can see, we don't have a record of you having contacted us via email or phone. I would love to find out what happened here, and make sure that your Hubble account is properly cancelled. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Thank you, Vanessa
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Usman G.
Apr 19, 2019
Beware of Scam trial subscription.
Beware of Scam trial subscription. I thought i signed up for a trial for £1. Couple of weeks later a charge £27 appeared on my statement. No refund issued.
Response from Hubble ContactsApr 25, 2019
Hi Usman, Thank you for taking the time to leave this review. I'm so sorry to hear that the subscription charge came as a surprise to you, but we do mention this several times during the sign up process, and again in the email you receive after placing your order. We would be happy to issue a refund for the order you received, if you return the unopened package using the return label we will provide to you via email. Please reach out to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP with a resolution. Best, Vanessa
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