Hubble ContactsReviews of hubblecontacts.com

Process is becoming inconvenient and they are complete liars. I went to my eye doctor and paid $150 for an eye exam to update my prescription, not because it was expired but because I knew I needed a higher power. I messaged Hubble beginning of April and they said my profile was updated no problem. They literally asked me what the new powers were and said it was updated in my account. Now fast forward a month and I'm getting an email that my subscription/account of 2 years has been cancelled and am being forced to not only take an eye exam on the computer, but create a new account with a different email. They claimed that my doctor "denied" my order resulting in my cancellation. The prescription that my doctor produces and keeps verifying with them is apparently not sufficient enough because it has to be made specifically for Hubble? Since when? I've been with Hubble for 2+ years and I never got a notice that prescriptions now have to meet a certain criteria... It even said on my prescription "OK for Hubble Contacts". If I knew this and they sent me a link before I started running out of contacts, I would have done this EASY, FREE, 5-MINUTE test instead of drive 45 minutes to my optometrist (each way) and pay $150 for the exam while I have 2 days of contacts left. This process has been wasting my time going back and forth asking my doctor if they verified or not because I keep getting a general response from Hubble that my prescription was not verified "because it’s either not specifically for Hubble or it’s invalid/ expired". How am I suppose to amend the situation when Hubble keeps sending back automatic general responses without any instructions or sample on what the prescription now needs to say?? ABSOLUTE TIME SUCK.

That’s just ridiculous, how first of all to unsubscribe you have to call them in the designated time. Second of all everything is so hidden, even the number and the procedure of the return, MOREOVER, how they charge you a month before your next box of contacts. I just received my first trial box (of course I need time to see if they fit me or not), how they charged me and shipped me the second one almost right away (and I wasn’t even aware of this until I checked my bank account). The contacts didn’t fit me, I felt dizzy and my eyes were irritated, but it’s okay, it happens, it’s not designed for everyone. While trying to figure out how to get a refund, they charged me for the second month and therefore shipped me the second box. I was beyond furious, I finally could get the number and cancel my subscription. Then, I thought, I’ll wait for the second box to arrive so I can send them both in one time, and guess what, our local post office wasn’t even sure how to ship it back, I tried contacting Hubble team they would just send me the paper to print and said ‘drop it at your nearest post office’. I was like, ok, if that’s how it works, and I tried to explain to post office clerk that it’s the procedure. Finally I got rid off of those boxes and was patiently waiting for my refund. IT NEVER HAPPENED! it’s been two months now, and I never received my money back. I am very dissatisfied with the company, although I had a good faith in them...

My card on file expired for my subscription so I did not take further action knowing the company could not continue to charge. However, the company contacted my bank to get the new expirAtion date and charged me! Wow! I was surprised to receive yet another shipment of contacts and a charge that I had not authorized!

Poor customer service

Terrible quality contacts that feel dry 4 hours after wearing them. Very high contact defect rate, so price per usable contact is not 1$. Terreble busines practices, no cancelation online. Keeps taking money from my bank.

I saw an ad on Facebook to try these contacts for $1 shipping. I’ve worn contacts for close to 20 years, so I know how expensive they are. I decided to give Hubble a try and they were HORRIBLE. From the instant I placed these into my eyes I was in extreme pain. Nothing tried eased the pain. Furthermore my vision was skewed in these contacts for the few minutes I wore them. Without notice, they charged my card and sent me MORE of these cheaply made atrocities. It took multiple emails to customer service to finally be removed from their subscription. Just a horrible experience all around

Some contact were good, but most were poor quality and even had lint and particle in the suppose to be sterile packages.my eyes got very irritated and i got an eye infection. When i tried to cancel i wrote 2 letters to the company, tried emailing various times and tried to cancel my subscription over the phone with no luck. They continued to withdraw the money from my account for six months after i canceled the subcription and was unable to get ahold of customer service. I would return to sender the lenses and only recieve a partial refund so I eventually had to cancel my credit card so they could no longer charge me.

They mke it nearly impossible to Cancel your subscription. It’s should be considered illegal and theft to do what they do.