Gemma M.
Years of being loyal customer ended today.
I have been a loyal customer for years because of price and convenience. Today, I cancelled my subscription. Hubble had a “technical issue” which resulted in my automatic shipment… never shipping. It was their mistake yet they still couldn’t overnight me the contacts. It’s 2023. People rely on you for their VISION. There is absolutely ZERO reason you can’t have an overnight option for when you screw up. The customer service rep was fine but the manager didnt have the guts to get on the phone and talk to a loyal, upset customer. He or she left his employee out to dry instead. Disgraceful.
Response from Hubble ContactsAug 7, 2023
Hi Gemma, Thank you for taking the time to leave a review. Feedback is essential for our business so we can provide better customer service. I am sorry to hear that your account got affected by the technical issue that we are facing at the moment. This error has been escalated to our tech team, and they are working diligently to resolve this issue. We truly understand how important your lenses arrive promptly and without delay. Unfortunately, we are unable to speed up your mail since we are only using regular shipping, and this resulted in you canceling your subscription with us. We sincerely apologize for any inconvenience this may have caused you. Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John