Jonathan
Blurry lenses from the new batch
Blurry lenses from the new batch, but support did not address the issue I have used Hubble contacts before without this problem, but the lenses from my most recent shipment have been noticeably blurry at a distance even though they are the same prescription I have been using. I explained that multiple lenses from multiple boxes in the same lot (625287) were less clear than my previous Hubble lenses. Instead of addressing the possibility of a product or lot issue, customer service told me I could return the unopened boxes for a refund and asked for an updated prescription before placing another order. That response felt like they assumed my eyesight had changed rather than actually reading that the lenses worked fine before this shipment. I asked whether the boxes could be replaced with lenses from a different lot and what could be done about the boxes I had already opened while trying to determine the problem, but that concern was not addressed. I am giving two stars because I have previously been able to use the contacts, but the current lens quality and customer-service response have been disappointing. I will update this review if Hubble properly investigates the lot and resolves the issue.
Response from Hubble ContactsJul 21, 2026
Hi Jonathan, thank you for taking the time to share your experience, and we're truly sorry to hear about the issues you've encountered. We take quality concerns like this very seriously and appreciate you bringing them to our attention. We'd like the opportunity to investigate this further so we can better understand what happened and determine the best way to make things right. Please send us an email at [email protected] with the subject line "ATTN: TRUST PILOT", and our team will prioritize your concern and work with you toward a resolution. Kind regards, The Hubble Contacts Team