Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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Lentille de mauvaise qualité
On vous vend du rêve avec des lentilles à 1€, pour au final vous apercevoir qu'un prélèvement automatique de 30€ est mis en place, une pure escroquerie
MD
Mel D.
SCAM! Do Not Trust
SCAM!!!!!! I was very hopeful of this company but I cannot recommend a company that, once you sign up for a trial you can not cancel. My email that I signed up with and paid them with was no longer recognized, even clicking on the unsubscribe link from an email they sent me didn’t work. I had to get a new bank card bc of these people. Even the phone number that was listed just came back with a busy signal.
Response from Hubble ContactsJun 4, 2019
Hi Mel,
Thank you for taking the time to leave this review. I'm so sorry to hear that you had a poor experience with our cancellation process. I would like to look into this and see what we can do to help sort out your account and make sure it is cancelled. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP.
Best,
Vanessa
RE
Rebecca
I would give it 0 stars if I could
I would give it 0 stars if I could. My first package was late, the contacts made my vision blurry and my eyes constantly itched. So I cancelled my subscription but was still sent a package the month after. I emailed Hubble and they said I could return the package and they could refund me. It has been a month since I returned the package and not only have I NOT been refunded, but they’ve also charged me for another package! This is an absolute SCAM.
Response from Hubble ContactsJun 4, 2019
Hi Rebecca,
Thank you for taking the time to leave this review. I'm so sorry to hear about your experience, and I would love to look into it and get this resolved for you. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and I'll investigate with my team.
Thank you,
Vanessa
JO
jordanne
contact lenses most was already…
contact lenses most was already scratched and ripped And i can't contact to cancel
Response from Hubble ContactsMay 24, 2019
Hi Jordanne,
Thank you for taking the time to leave this review. I am sorry to hear about the trouble you're having both with the lenses and cancelling the account. If you have any quality issues, we would love to know about it--please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll connect you with our Quality team!
Best,
Vanessa
LI
Lizeth
Have not been able to cancel…
Have not been able to cancel membership, I was never able to wear the contacts l, not comfortable at all
Response from Hubble ContactsMay 22, 2019
Hi Lizeth,
Thank you for taking the time to leave this review. I'm sorry to hear that you may have had some trouble cancelling, however, I can see that you called our team yesterday, and your subscription was cancelled when you spoke with them. Thank you so much for the feedback about the lenses. I'm sorry that they didn't work out for you in the end.
Please let me know if there's anything that we can help with by emailing [email protected], with the subject line "ATTN: Trust Pilot"
Best,
Vanessa
KR
kristina
Biggest mistake ever
Customer service is lacking. Canceled several times and still got charged. Returned packages and never received a refund. Had to get the credit card company involved just to get them to stop charging me
Each contact I tried left me with blurry vision.
Response from Hubble ContactsMay 22, 2019
Hi Kristina,
Thank you for taking the time to leave this review. I'm sorry to hear about your experience with our team. I was able to look into your account, and I'd love to chat more to see if we can help make this right. Please reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP!
Best,
Vanessa
LI
Lincoln
Wish ZERO stars were an option!
The company and its costumer service are representative of the ills of a capitalistic society. Take money as long as you can rather the customer desires or even truly uses the product. The contacts didn’t fit, and searching for a way to contact the company takes real work. So I figured after my contact prescription expires, one year, they’d have to stop sending them anyway. (In the past, I have tried to take my prescription to other places to get refills and been told I had to have a new exam.) Well, I’m sitting on about 30 unopened boxes and I have spent hundreds of dollars! They continued to send me contacts with the excuse that they had reached out to my eye doctor (but not to me), charging me $36/month. And, as indicated by my conversation with customer service, Hubble has no remorse! Like I told her, “I’ll just wait and join in the class action suit when it occurs.”
Response from Hubble ContactsJun 13, 2019
Hi Lincoln,
Thank you for taking the time to leave this review. I am sorry to hear that you are unhappy with our subscription service and our policies, both return and cancellation. I would like to clarify some information for you, so that you can better understand why we are unable to help any further.
First, we are more than happy to cancel your subscription at any point--even before you are charged for your first paid box. All you need to do is call our customer support team! You can also take advantage of your Hubble account, as logging in will allow you to view and edit your delivery schedule to suit your needs.
I can see that we reached out to your doctor to re-verify your order when it was time to do so, as your subscription was still active and we did not hear from you about cancelling your subscription. This is set up so that you do not have a gap in your contact lens supply.
All of the cancellation information can be found in the TOS that you agreed to at checkout (which can also be found on our website, at the bottom of the page), along with our return and refund policy. Since you did not do anything to cancel your subscription, return your orders, or even reach out to our customer support team prior to May 17, we are unable to break our own policies to issue the hundreds of dollars of refunds that you are requesting.
We do our best to make it easy for you to manage your subscription, so that you receive lenses when you need them, and so that you aren't charged for new boxes when you have a surplus of lenses. I am sorry that you were previously unable to find our contact information, but it can be found in several places throughout our website. Fortunately, your account is inactive, and you will not be receiving any additional charges or orders from Hubble.
Thank you,
Vanessa
AK
Austin K.
You keep double charging me and changed…
You keep double charging me and changed my prescription. I don’t even get the right lenses shipped to me.
Response from Hubble ContactsMay 22, 2019
Hi Austin,
Thank you for taking the time to leave this review. I'm so sorry to hear about the difficulties you've been having with your subscription. I can see that you've been in contact with our team today to sort this out. If you have any questions or concerns about the results of our conversations with our customer service team today, please feel free to reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" and my team will be able to take a closer look!
Best,
Vanessa
