Hubble ContactsReviews of hubblecontacts.com

I ordered the free contacts and before they even arrived for me to test, they sent and charged me for another full box of contacts. When I requested a refund as I had not yet received the test box, they said they cannot refund. They then said they would cancel my subscription (all through email because they don’t have communicate over telephone). Here I am 3 months later and I am still getting charged. I emailed them again asking for a refund because they promised me a cancellation, and they said hey can’t and that they looked through my previous emails in which I never asked for a cancellation. I provided them proof of my email in which I had asked for a cancellation and they affirmed the cancellation. They never responded to the email. The low quality of these contacts is not worth the money and hassle in any way.

AWFUL customer services. Absolute scam. DO NOT USE HUBBLE! They drain your bank account & don’t send you anything anyway! Stay far, far away! I wish I read the reviews before I ordered with them as they now have my bank details!

Just like the majority of the other bad reviews, my card was charged with an unwanted box of contacts and I have been jumping through hoops just to receive a refund. When I ask about a refund they say they can’t cancel an order, this is very unprofessional and upsetting. They expect me to wait weeks until the box arrives then a few more weeks until they receive it when I send it back, just to get a refund.

Called end of April and cancelled. Got notice today that my bank had been drafted the $36 for the contacts. Not only did they "not have record of me calling" but my shipping address basically no longer exists due to the flooding. I told him all of this and he said he would send me a return label. I told him there would be nothing to return as THE ADDRESS IS UNDER WATER!!!! I explained to him (thick, foreign accent) that they would either be "return to sender" or continue bouncing around for who knows how long. Asked to be transferred to a manager....was put on hold for about an hour and then disconnected.

Well I received the 15 pair for $3 and they are of good quality but nonetheless I couldn’t see out of them. So I decided I would not order more, today they took $36 dollars out of my account for 30 more contacts I cannot use. I called to see if they could help me out of course they ask for login info and low and behold they never sent me the link to start my profile which would have given me the option to change my prescription or cancel my subscription. So thinking this is an up standing company and their lack of follow thru I thought they would refund me NOPE. I don’t get how they the same day they take your money they instantly send your order out I’m not buying that one bit it’s a process to everything and I doubt their is lighting fast! I don’t recommend just based on lack this company for the simple fact if something goes wrong they can’t help you! My opinion if a company has poor customer service it’s more than likely a crappy company! They don’t have any care or accountability when it come to their customers or their mistakes!

I still haven't received my contacts. I called a week ago.

0% customer care from this company. I moved house and forgot to update Hubble, they took £27 from me today, which hasn't completely gone out of my account. I phoned up to say there was a mistake and can the order be stopped. I was told it's not been dispatched but it wont be stopped and I will not get a refund unless the item is posted back. I explained I dont live near the property and dont know if it's even got new tenants so have no way to get it posted back. I was told that's the rules and they wont refund me or help at all. I just have to cross my fingers and hope. I'm out £27 and have £3 left to last me 3 weeks of food and bills. This company knows nothing of customer service or care. They just want money and will do anything to get it

Very poor service. I tried the trial box for £1. The contacts themselves are okay but nothing special so I decided not to buy any more. I was unaware that I would be signing up for a subscription as it wasn’t made clear at the time, then I was charged £27 two weeks after I had ordered the trial. I cancelled the order as soon as the money left my PayPal but was told it was too late to refund the money (it was minutes after the PayPal payment). I am now being told that I can’t get my money back until they receive the return in their warehouse (up to a month). I am heavily pregnant and don’t need the inconvenience of returning an item I didn’t order. It shouldn’t have been sent in the first place. The customer service is terrible, there is an insinuation that I am trying to get a refund and keep the lenses. I really wish I hadn’t signed up for the trial. Update: Hubble, you can delete all my comments on Instagram but you will still have an expensive but mediocre product with terrible service. Perhaps take all this on board and make changes instead of ignoring people? Further update: I sent the unopened package back over a week ago. Still no refund. I’m guessing it will ‘get lost’ or upon receipt in the warehouse will ‘have been opened’ and therefore not eligible for a refund. Either way, they will try to keep my money. Thankfully, I took photographs prior to posting to prove the package was sealed and I paid through PayPal so I will take it up with them next. Regarding the below response from Vanessa: I did as requested but not even received a reply. So these responses to negative reviews are obviously just about ‘brand optics’ and of course, still no refund. Final update: Finally received my refund! TLDR; Don’t bother. Use daysoft instead.