Hubble ContactsReviews of hubblecontacts.com

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They are cheaters. They just showed the free sample advertisements and subscribed me for whole year delivery. For making people fool, they just show subscription messages for 20 secs or so, So that anyone can be fooled with that. Please don't fall in their trap. They charged my credit card for monthly delivery, which I never asked for with free sample. When I called them, they don't take returns. What should I do for that?

Nightmare signed me up to a monthly subscription regardless of the company replies on here it WAS NOT obvious this is what you were doing - this company took my last £27 out my bank which left me with no food atall it has been almost 2 weeks now since over a week since i sent the parcel back to get my refund and still nothing and guess what? Still cant eat but you think the company cares? the answer i get is it can be upto a month? A MONTH? no you can take money easily but expect me to starve for over a month i dont think so. Id stay well clear very unhelpful when complaining. The account my contacts were taking from is about to be closed and GUESS what theres nothing this company can do so ive went hungry for 2 weeks and now wont even get to see my money ever again SCAM

BUY YOUR CONTACT LENSES ELSEWHERE!! Hubble is a scam. It offers you to try them "for free" paying only £1 for 2 weeks worth of lenses, just to keep your card details and then sign you up to a subscription you did not even realise you were agreeing to. It is not made clear anywhere when you are filling in your details on the website for the free trial, or on the emails "congratulating" you for your first Hubble boxes, that you have signed up to a subscription. Classical case of a company that signs you up for a subscription without your explicit consent, just to then send you their product by post and charge you for something you did not want, and when you call to try and get your money back they say something on the lines that "you should have read the small prints". Stay clear.

They fall out all of the time. I've asked you to stop this prescription for months. Please cancel it.

-- Response to the reply below from hubble-- "your account was temporarily cancelled due to declined charges. It is currently temporarily cancelled for the same reason" I first received emails from Hubble saying my account was "temporarily deactivated until funds became available on my account" (a cancelled credit card). However, I spoke with someone at Hubble and told them to cancel it on my behalf. After that conversation, I received an email with completely different language: "Your subscription has been canceled. We're sorry to see you go, but know that we'd love to have you back any time. Just log back into your Hubble account or email ...." That sentence has NOTHING about being "temporarily" cancelled. It reads as if it is cancelled until I explicitly reactivate it. "unless you call our phone line to cancel. When you call, we can provide information about returns and refunds as well." The biggest reason for the 1-star review is the requirement to call someone to cancel, so your response changes nothing about that. Regarding returns and refunds, I did try to get a refund but since I opened the outside shipping container (not the contacts boxes themselves which were in perfect unopened condition) they said I could not get a refund. That policy ALSO deserves a 1-star review. Don't worry, my credit card company has refunded the shipment that you refused to take back (and that I threw out), and will block any further charges from your company. -- Original review -- Trying to cancel the subscription was the biggest hassle I've ever experienced. They would not cancel my subscription online or over chat, instead requiring me to call a number and speak with a retention specialist, which I refused to do. After I did cancel, 2 months later they restarted my subscription and re-billing my credit card, and would not refund me the amount (incorrectly) charged to me. I had to go through my credit card company to dispute that charge as well as the ongoing recurring charges to finally get a refund. Regarding the quality of their contacts, they were pretty uncomfortable to wear compared with other brands, and felt "hard" in the eye, which is the reason I wanted to cancel in the first place.

Do not date to go to this company.If you get a trial you automatically signed up for their monthly subscription. And even if you think you can cancel it through their side you just unsubscribe from their mailing to catch you up!!!Scaming b.....s!! Therefore you think you have cancelled the monthly subscription but they take your payment without hesitation. In my case they have charged me twice so 2 x£27!!! It is lots of money in one go for one day. Aparently you have to call them for any cancellation and not doing it through the website and your account. DO NOT GO NEAR THIS COMPANY!!! THEY ARE MOST IGNORANT AND UNHELPFULL CUSTOMER SERVICES I HAVE EVER DEALT WITH. YOU ONLY GET SCAMMED JUST LIKE ME!!

HORRIBLE EXPERIENCE: Hubble cancelled my shipment, WITHOUT informing me that there was any trouble 'validating' or contacting my eye doctor. I am traveling internationally for 3 weeks, and WOULD HAVE BEEN NICE TO BE INFORMED. I did the 'Visibly' exam after link sent... but despite subscription being issued, there seemed to be no way to add this to my Hubble account. Now Hubbles want to charge me $25 plus to do expedited shipping. Bottom line (and I'm a physician) this was VERY Sub par experience.... Hubble should not cancel without informing and proactively enabling Customer to get a new subscription to you BEFORE you are stuck without lenses.