Kelley
Not receiving my order
I called to report that I never received my order for which I was billed at the beginning of July. The customer service Rep immediately sent a replacement order via the same delivery and basically told me that it was my job to follow up and locate the order once it was sent. What??!!! Now it’s been 10 days since my replacement order was sent and I still don’t have it
Response from Hubble ContactsAug 25, 2020
Hi Kelley, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order and with how your concern was handled by our support team. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate rep. The replacement package was successfully delivered by post office on August 4. If you have further questions or concerns, feel free to contact me or anyone else on our support team at any time at [email protected]. We're always here to help you in any way we can. Best, Samantha