Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Neli Roman M.
Jul 14, 2019
Cuidado!!!!
Me llegaron las de pruebas y la verdad que genial me han encantado pero después me han cobrado dos meses más y no me han llegado las lentillas, me he dado de baja por ese motivo y no me devuelven el dinero así que OJO!!!!!
Response from Hubble ContactsSep 4, 2019
Hola Neli! Gracias por probar las lentillas y nos alegra que te hayan gustado. Sentimos mucho si no eras consciente del servicio de suscripción. Funcionamos con este modelo de negocio que es nuevo, pero la intención del cual es aportar más comodidad mandando las lentillas a casa cada mes. No hay ningún tipo de permanencia, y se puede cancelar hasta 1 minuto después de haber hecho el pedido de prueba. Sí que aceptamos devoluciones, siempre que se envíe la caja de vuelta en un plazo de 16 días después de haberla recibido. Si hay algo más que podemos hacer por ti no dudes en escribirnos a [email protected] con el título "ATTN: Trust Pilot - ES". Un saludo, Vanessa
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Breanna M.
Jul 12, 2019
So disappointed.
I ordered my first pair. It took about 1 week to arrive. I was surprised at how wonderfully comfortable they are, but THEY SENT ME THE WRONG PRESCRIPTION. I needed them for a beach trip I am taking and I guess I will be wearing glasses the whole time. I'm very dissatisfied, as I gave them my correct prescription. Also, I never "signed up" to have them continue to send me contacts. I thought the first order was like a trial, But it appears they signed me up for a subscription anyways and they make it nearly impossible to cancel. It says I have no account? Tell me how I am getting charged then and still receiving contacts that are all kinds of blurry?!
Response from Hubble ContactsJul 23, 2019
Hi Breanna, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had a frustrating experience. I'd like our team to look into this and find out what happened along the way so that we can provide more information and do what we can to help! Please email [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP. Best, Vanessa
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tammylee
Jul 12, 2019
Disappointed
Disappointed. I have been a customer for a long time. I will be closing my acct very soon.
Response from Hubble ContactsJul 19, 2019
Hi Tammy, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience, and I'd like to look into this more to find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" so that we can get to the bottom of this quickly! Best, Vanessa
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Christa E.
Jul 11, 2019
3 months or longer I emailed to cancel…
3 months or longer I emailed to cancel I was told I had to call and do this...ok I have bad anxiety I don't talk to ppl and I'm on disability. I contacted through email again and asked why he couldn't do it. I wanted it cancelled. I'm disputing this because from what I've read about Hubble you can email and have them cancel.hmm sounds like misleading bullcrap to me I want my damn money full refund no taking off 7 bucks for stupid stuff.
Response from Hubble ContactsJul 19, 2019
Hi Christa, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with cancelling your subscription. I'd like to find out what happened and see what we can do to fix this. Please email [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Vanessa
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kris
Jul 11, 2019
Makes it impossible to cancel…
Makes it impossible to cancel membership, even after my prescription had expired.
Response from Hubble ContactsJul 19, 2019
Hi Kris, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with cancelling your subscription. From what I can see, we don't have a record of you having contacted us via email or phone. I would love to find out what happened here, and make sure that your Hubble account is properly cancelled. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Best, Vanessa
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Gabrielle C.
Jul 10, 2019
Disgusting sales tactic
I have just purchased a ONE OFF box of contacts for £1, as stated by adverts. I have logged into my account to see that they have started a subscription without my permission. I wanted a one off box to try and now I’m going to be charged a subscription. I cannot call the number given to cancel as it is a US number and I will be charged lots of money just to call. I want to cancel this subscription that I did not sign up for IMMEDIATELY. I think it’s disgusting how you can sign someone up for a subscription without even asking.
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Angela Q.
Jul 8, 2019
They will continue to take your money after cancelling.
I cancelled my subscription in January 2019 as the lenses were awful. Today Hubble have taken £27.00 from my bank account. This has been reported to my banks fraud department. Not a good company to deal with
Response from Hubble ContactsJul 9, 2019
Hi Angela, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with cancelling your subscription. I'd like to find out what happened and see what we can do to fix this. Please email [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Vanessa
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Tina
Jul 8, 2019
Awful Experience DO NOT BUY
The quality of these lenses are awful! I ordered the free trial and the lenses were uncomfortable from the start. On my second time wearing the contacts they scratched my eye causing a subconjunctival haemorrhage (burst blood vessel) that left my eyes bloodshot. Upon inspecting the contact lenses they have "HUB" engraved in them, and I believe this branding caused a scratch in my eye. I would avoid these contacts at all cost. I emailed them about my experience and that I had to pay doctor's fees to get my eye checked after using their contacts and they didn't even seem fathomed or concerned about the quality of their contacts. They just cancelled my subscription. Poor service and poor quality. Stay away.
Response from Hubble ContactsJul 9, 2019
Hi Tina, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience. I'd like to find out more about what happened, and connect you with the proper department. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will be in touch ASAP. Best, Vanessa
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