Gina
Customer service reps barely speak…
Customer service reps barely speak English

Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,340 reviews with 1 star · Clear filters
Gina
Customer service reps barely speak English
Tiffany L.
Horrible customer service. Called and cancelled subscription, and then still got charged a month later. Called again asking for refund and they say they don't do refunds..although if you Google it, it says they offer full refunds if product is returned back to them. I asked to speak to a supervisor and they told me one would return my call. That never happened. Wouldn't recommend this company to anyone.
Response from Hubble ContactsJul 26, 2019
Hi Tiffany, Thank you for taking the time to leave this review. I'm so sorry to hear that you're having a frustrating Hubble experience. Our current return/refund policy is the one that can be found on our website. Any other versions of this policy are outdated and are no longer valid, barring certain circumstances. I'd like to look into your account and see if there is anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll be in touch ASAP. Best, Vanessa
Dennis
Good business model, but a poor quality product. Contact lenses are made from an outdated material and are very uncomfortable to wear. Long-term wear probably wouldn't be the best thing for your eyes.
Ingra M.
Do not get this product! They will put you into a subscription scheme and you will not even notice! The quality is bad (did not last the whole day) and they are trying to make money cheating on their customers! 3 euros which became 30 euros, on the garbage!!
Dominik D.
Schlechte Kontaktlinsen und zwielichtiges Konzept. Es wird sofort ein Abo abgeschlossen und Kündigungen sind nur per Telefon möglich. Aus meiner Sicht ein Blender-Unternehmen, dass China-Linsen im schönen Design verkauft. Finger weg! Deutsche Produkte sind deutlich besser und auch zu ähnlichen Preisen erhältlich.
emily S.
These are extremely extremely cheaply made contact lenses which is why they’re sold so cheap apparently. I would not recommend anyone to use these. They’ve left my eyes extremely red only after using a few hours. I accidentally put two in a contact container (I know they’re only supposed to be used daily) and when I when to get them out they were legitimately stuck together like they had almost melted to each other.
SNguyen
Horrible SCAM & unprofessional company. I NEVER leave any reviews, but this was a must. I got the $1 trial box I signed up for on Instagram (big mistake - don't do it) with the wrong prescription. No idea if it was mine or Hubble's fault, but either way I then received my "monthly" box for $36, which now I have two boxes which are useless and they offer no refunds. So, I emailed and they said to pay an extra $3 S&H fee for a replacement box, so I did it just to give them another chance. That box was no where to be found, and so now I got another charge for $36 for another monthly box. I emailed regarding this issue and they apologized that the discount didn't go through and what they can do is have me pay another $3 for S&H fee to replace it. So now I've already paid $75 for 2 boxes I cant use, and 2 boxes I have not even received, and now they want me to pay AGAIN to fix their mistake? Absolutely horrible and does not make any sense whatsoever. I will never be using Hubble again.
Nel
H O R R I B L E would be a compliment for this scam of a company. I usually don't write reviews for anything but Hubble contacts inspired me to write one thanks to their terrible customer service, bad quality contact lenses. Please make yourself and your bank account a favor and don't purchase from them since they will make unwanted purchases with your information and respond with terrible customer service. I was charged monthly even after cancelling the subscription and emailing them several times. Don't fall for these scams and fake advertisements.
Response from Hubble ContactsJul 23, 2019
Hi Nel, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with our service and our team. I'd like to look into this and see if there is anything we can do to help! Please reach out to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Thank you, Vanessa