Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Margaret
Aug 23, 2020
Good contacts, bad customer service
The hubble service itself was good. Cheap, came on time every month. Customer service on the other hand was terrible; they couldn't answer a single question. All they did was copy and paste the same paragraph that had nothing to do with what I was asking.
Response from Hubble ContactsSep 15, 2020
Hi Margaret, Thank you for taking the time to leave this review. I’m so glad that the lenses is working out for you but so sorry that your encounter with our associates fell short of expectations. I do see that this was cancelled over email on May 23 10:15 EST and the charge happened before the account was closed at 4:42 EST. We're unfortunately unable to cancel an order once it has been charged. Please let me know if you have any questions about this policy at [email protected]; you can also find it on our FAQ page and in our terms of service. Best, Samantha
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Ashley
Aug 20, 2020
Good for the price but find some packs…
Good for the price but find some packs feel like you have sand in your eyes
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Kimberly
Aug 18, 2020
Okkh
Dry fast. Unsure tigv
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SV
Aug 13, 2020
Pros/Cons
Pros: I love the convenience of receiving my daily contacts thru the mail by subscribing with Hubble’s. I love that they fit well and they’re comfortable! Cons: I don’t like that it does not have the feature of providing a tracking code on my account when I log in online so I that I can find out where exactly is it located. I don’t like that I have to call customer service to get the tracking code.
Response from Hubble ContactsAug 18, 2020
Hi SV, Thank you for taking the time to leave this review. I’m so glad that the lenses and subscription service is working out for you. I can understand how the tracking feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. If need help with tracking your order, you can always reach us thru email or to our social media pages. Also, you can contact me at [email protected] with the subject line "ATTN: Trustpilot" with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! All the best, Samantha
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Ravjot R.
Aug 13, 2020
For $44 bucks you get what you paid for
These contacts are exactly as advertised, they are $44 Canadian contacts. Are they always perfect... no... sometimes you have to just try and see if they fit on the eye, if they don’t, take it out and try again. Sometimes the actual plastic cover on the contact won’t peel off properly and it a waste. But.... its $44 dollars for 1 month. If the price increases I’d pass but for $44 it’s fine.
Response from Hubble ContactsSep 29, 2020
Hi Ravjot, Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, but it's important that your contact lenses are all in good quality. I will reach out to you shortly via email, to chat about your experience and see what I can do to help. Looking forward to hearing back from you. Best, Samantha
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David
Aug 6, 2020
They are cheap
They are cheap. But not very good. For a daylens it’s just good enough.
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Conor B.
Jul 31, 2020
The actual lenses are not to bad
The actual lenses are not to bad. But I find it all most impossible to contact the company.
Response from Hubble ContactsAug 4, 2020
Hi Conor, Thank you for taking the time to leave this review. It’s great that the lenses is working for you and it’s always important for us to respond quickly to our customers. If you have any outstanding questions or concerns, let me know at [email protected] with the subject line "ATTN: Trustpilot" and I’ll be happy to help. Looking forward to hearing back from you. Thanks, Samantha
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GBGlasgow
Jul 30, 2020
Brilliant service, uncomfortable lenses
The service was brilliant, very easy to contact them and cancel if necessary. However, the contact lenses themselves are not the most comfortable to wear and dry out quickly, hurting your eyes.
Response from Hubble ContactsAug 25, 2020
Hi Georgia, Thank you for taking the time to leave this review. I am glad that you were satisfied with our service although sorry that these lenses were not comfortable for you. I completely understand that it isn't for everyone. I fully respect your decision and can only apologize for any problems you have experienced. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
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