Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 531 reviews with 2 stars · Clear filters

Julietta
Aug 6, 2020
It would be great if the customers…
It would be great if the customers could cancel the subscription throuth the email or in the website when they log in. There should be other ways to cancel instead of only calling.
Response from Hubble ContactsAug 11, 2020
Hi Julietta, Thank you for taking the time to leave this review. I appreciate you sharing your thoughts about having an option to cancel the account in the website. I can understand how that feature would come in useful to you, but, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. In the meantime, I can see that you have since cancelled your subscription by calling in. I hope we’ll stay in touch and get to work together again in the future. If there's anything else we can do to help, please let us know by emailing at [email protected]. All the best, Samantha
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Veronika
Aug 6, 2020
My eyes became dry and started hurting…
My eyes became dry and started hurting sooner into the day with Hubble than the brand I used previously. And unsubscribe is made difficult. Everywhere else e-mail is accepted, but here I can do it only via phone call. This is 2020. Please keep up.
Response from Hubble ContactsAug 11, 2020
Hi Veronika, Thank you for taking the time to leave this review. I am sorry to hear the contacts and cancelling didn't work out for you. In order to support you through this, I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thanks! Best, Samantha
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Yingrui
Aug 2, 2020
They are very comfortable
They are very comfortable, clear and easy to use. Definitely love them
Response from Hubble ContactsAug 4, 2020
Hi Yingrui, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses. Don’t hesitate to reach out to me or my colleagues [email protected] at if you have any questions. Have a nice day, Samantha
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Rebecca T.
Jul 30, 2020
A pretty box but not much else...
The contact lenses aren’t bad quality but not the best in comparison to other lenses at a similar price. The automated delivery of the lenses cannot be brought forward and I found that often I used more than one pair as they dried out quicker than the brand I used before. So I’ve ended up buying additional lenses from another retailer. When I’ve emailed about this to cancel I was told I had to call... when I tried to call I was told to email... the box is pretty but otherwise it’s nothing worth switching to.
Response from Hubble ContactsAug 25, 2020
Hi Rebecca, Thank you for taking the time to leave this review. I'm so sorry that your experiences with our lenses fell short of expectations but we do require you to call in to cancel your subscription, which is why our phone line is toll free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. I appreciate your help and look forward to resolving your issue. Best, Samantha
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Courtney G.
Jul 29, 2020
Compared to acuvue moist
I am an acuvue moist 1 day contact wearer. Comparitively, I found the Hubble 1 day disposable to be far thicker than the acuvue. I could really feel them on my eyes and personally found them uncomfortable. I found the price to be just okay, but I am able to find my brand name contacts for the same price if I watch for a Sale. I returned my unopened box and was able to be refunded but it was difficult. It felt like the person on the other end really didnt want me to return them. I had to ask a lot of questions to get it figured out. Overall I give Hubble a big "MEH".
Response from Hubble ContactsAug 25, 2020
Hi Courtney, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and that you have trouble getting your order refunded. That should never have happened, and I completely understand how frustrating this must be for you. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns at [email protected] with the subject line "ATTN: Trustpilot". Thanks for your time. Best, Samantha
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Byron
Jul 27, 2020
Contacts are poor quality but…
Contacts are poor quality but affordable. Didn’t mind being able to have a nice steady supply of easily accessible contacts but then when I went to cancel my subscription the company makes it nearly impossible. Just overall felt very shady, customer support is non existent which unfortunately made the most of my experience fairly negative.
Response from Hubble ContactsJul 28, 2020
Hi Byron, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and for the trouble canceling your subscription. I’d like to chat about your experience and see what I can do to help, I sent you an email with more information. Best, Samantha
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Alexus
Jul 27, 2020
Many of the contacts come ripped
Many of the contacts come ripped. I once got a box that was supposed to have 30 contacts only have 10 so
Response from Hubble ContactsJul 28, 2020
Hi Alexus, Thank you for taking the time to leave this review. I am sorry to hear that the product you received wasn't up to your or our standards. I do see that you've reached out last year about this issue and our Quality manager completes the request for a replacement. If you have further questions or concerns, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha
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REN
Jul 27, 2020
not the most comfy
These contacts are not the most comfortable and best quality I’ve worn. My eyes got so red wearing them. You get what you pay for.
Response from Hubble ContactsJul 28, 2020
Hi Ren, Thank you for taking the time to leave this review. I’m sorry to hear that you did not get on well with the lenses. If you are experiencing discomfort, please discontinue wearing the lens and refer to your eye care professional. I can see that you have since canceled your subscription by calling in. Rest assured that your account is inactive. Please reach out to our team at [email protected] with the subject line "ATTN: Trustpilot" if you have any outstanding questions or concerns. Best, Samantha
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