Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsOct 18, 2024

Hi Preraphaelite, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with Hubble. It’s never our intention to cause confusion, and I can understand how frustrating it must have been to see unexpected charges on your credit card. We aim to be transparent about our subscription model, which includes automatic shipments for your convenience. I sincerely apologize if this wasn’t communicated clearly during your order process. Customers should receive email notifications about subscription charges, but it sounds like that may not have happened in your case. I’d be happy to investigate this further and ensure your account is updated to prevent future charges. Please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! All the best, Jhanine

Response from Hubble ContactsJul 29, 2024

Hi Chris, Thank you for taking the time to share your feedback. It seems there might be some confusion, as Hubble Contacts is based in the USA, not Australia and we specialize in providing contact lenses. We’re sorry to hear about the difficulties you’ve encountered. If your concerns are related to another service, we recommend contacting their customer support team directly. However, if you need any assistance with Hubble Contacts, please don’t hesitate to reach out to us at [email protected] with the subject line "ATTN: TrustPilot." Thank you for your understanding. All the best, Jhanine

Response from Hubble ContactsJan 19, 2024

Hi Sarah, Thank you for taking the time to provide us with feedback. At Hubble, we greatly value feedback as it helps us improve our services for our customers. We sincerely apologize for any inconvenience you may have experienced due to our customer service and for the lack of information provided regarding the discontinuation of Hubble in your region. We understand how upsetting this must be for you, and we deeply regret any lapses in communication made by our representatives. We will work on improving our communication channels to ensure a better customer experience going forward. Furthermore, we want to emphasize that we did send an email to all our customers a few months ago, announcing the closure of our U.K. website. However, we understand that this information might have been overlooked or not received, leading to confusion. Once again, we apologize for any inconvenience caused. If you have any additional questions or need further assistance, please don't hesitate to reach out to us via email at [email protected]. Please include the subject line "ATTN: Trust Pilot" to ensure that your email receives prompt attention. Thank you for your cooperation and understanding. We hope you have a wonderful day! Sincerely, John

Response from Hubble ContactsJan 1, 2024

Hi Torriante, Thank you for taking the time to provide us with your valuable feedback. We are truly sorry to hear about your eye infection and the negative experience you've had with our contacts. Your eye health and satisfaction are our utmost concerns, and we deeply regret that our contacts have caused you discomfort. Your feedback is crucial, and we want to ensure that this will be escalated this matter to our quality team for a swift investigation. To expedite the process and ensure that your concerns receive immediate attention, please send us an email at [email protected] with the subject line "ATTN: Trustpilot". This will help us to prioritize and escalate the matter appropriately. Once again, we apologize for any inconvenience caused and assure you that your feedback will be addressed promptly to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we appreciate your cooperation in assisting us with this matter. All the best, Jhanine

Response from Hubble ContactsNov 24, 2023

Hi Kayanna, Thank you for taking the time to leave a review. Feedback is very important for our business so we can provide better service to our customers. I'm so sorry to hear about your experience with our contacts and the trouble with your subscription. We strive for transparency and accuracy, and I understand how frustrating it must be to feel inconvenienced. Regarding the billing concern, I want to assure you that this isn’t the experience we want for our customers. We need to investigate this further to ensure your card wasn’t charged erroneously after deactivating your subscription. Furthermore, regarding your experience and feedback with our contacts, it's disheartening to learn that they didn’t meet your expectations. We take feedback like this seriously as it helps us improve. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, Jhanine

Response from Hubble ContactsNov 21, 2023

Hi Kelly, Good day and thank you for taking the time to leave us a review. We sincerely apologize for the inconvenience this has caused. We completely understand your concern and would like to assist you with canceling your subscription promptly. We deeply regret any confusion regarding the cessation of services in the UK. Your feedback is incredibly valuable to us, and we're taking immediate steps to ensure better communication channels regarding service updates in the future. To promptly process your cancellation and ensure a smooth resolution, please send us an email at [email protected] with your account details and the subject line "ATTN: Trustpilot". Our team will prioritize your request and ensure your subscription is canceled. Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. All the best, Jhanine

Response from Hubble ContactsNov 15, 2023

Hi Joel, Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input as it helps us improve our customer service. We sincerely apologize for the negative experience you encountered with our customer service. Your feedback is important to us, and we are committed to making the necessary improvements to enhance our responses. We understand that your experience with our contacts and communication channels has been less than satisfactory. We apologize for any discomfort this may have caused you. We would like to investigate further and see if there is anything we can do to rectify the situation. Please feel free to reach out to us via email at [email protected] with the subject line "ATTN: Trust Pilot". Once again, we appreciate your feedback and thank you for bringing these issues to our attention. We hope you have a pleasant day ahead! Sincerely, John

Response from Hubble ContactsNov 9, 2023

Hi Kay, Thank you for taking the time to leave a review. I sincerely apologize for the frustration and inconvenience you've experienced with our subscription cancellation process and you got charged for it. I understand the importance of a smooth and timely resolution in such matters, and I'm truly sorry that we fell short of your expectations. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Thank you for bringing this to our attention, and I apologize again for any inconvenience caused. All the best, Jhanine