Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Jane
Oct 2, 2019
Pretty bad customer service
Pretty bad customer service. One star is being too generous.
Response from Hubble ContactsOct 2, 2019
Hi Jane, Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Report
Nicola
Oct 1, 2019
Contacts aren't take great
Contacts aren't take great, took over a week to arrive.. The whole process to cancel is a pain, you can only do it over the phone, so that can try to blag you into staying with them and when you still cancel they still take your money from your card and tell you that you can't have a refund as they have already been dispatched and you have to send them back to the Netherlands before they can refund you.. My opinion is don't bother and stick to what you already use
Response from Hubble ContactsOct 2, 2019
Hi Nicola, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and policies. I’d like to chat about your experience and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Report
Eric
Sep 28, 2019
Immoral Business Practices
Hubble makes everything extremely convienent except for the act of pausing your subscriptions. The only way to pause your subscription is to call a salesperson during normal business hours, which is nearly impossible for my busy schedule. Emailed customer service without any remedy.
Response from Hubble ContactsOct 2, 2019
Hi Eric, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I can see that you have since cancelled your subscription by emailing in on September 29. If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
Report
Stannis B.
Sep 28, 2019
Absolutely DISGUSTING
Absolutely DISGUSTING. They will scam you into £1 contacts from ads on the internet to make you feel good. Then without warning, email or consent will charge you £27.00 straight out of your bank account. PURE SCAMMERS. Also their customer service is only open Monday to Friday which is another joke, so you can’t cancel. They don’t reply to emails either. Awful customer service. No where did they make clear that this would be a repeat purchase/ charge. DO NOT BUY. Never reviewed anything in my life but this had to be done.
Response from Hubble ContactsOct 2, 2019
Hi Stannis, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. I'd love to assist you further so please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Best, Samantha
Report
Laura W.
Sep 27, 2019
After over 20 years of wearing daily…
After over 20 years of wearing daily disposables can honestly say these are the worst ever, very uncomfortable and make my eyes very itchy
Response from Hubble ContactsSep 27, 2019
Hi Laura, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. Best, Samantha
Report
Cara
Sep 26, 2019
Difficult to Cancel
They do not allow you to cancel via email or website even if requested via email. They state you must call in to cancel which is extremely inconvenient.
Response from Hubble ContactsSep 27, 2019
Hi Cara, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two minute call, rather than go back and forth via email. Legally, we do have to allow for email cancellation in some areas. Best, Samantha
Report
Alexandra
Sep 26, 2019
Bad quality
Bad quality and gave me eye infections. My doctor told me because it was cheap material
Response from Hubble ContactsSep 27, 2019
Hi Alexandra, Thank you for taking the time to leave this review. I am so sorry to hear that you may have an eye infection. Because we will need to keep a complete record of this, please send an email to [email protected] so that we can put you in touch with the correct department! Best, Samantha
Report
Denise
Sep 26, 2019
I have canceled my subscription with…
I have canceled my subscription with you guys 5 times and I’m still getting charge and sent contacts from you guys. I don’t like them and don’t want them.
Report