Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Cassandra K.
Oct 15, 2019
Class action lawsuit headed their way!
Just like many people have stated they keep billing you after you cancel. I have tried canceling 3 x now. I no longer live at the adress they are sending the contacts too and they keep getting returned to sender yet despite my calls and emails they are still billing me and refusing to refund for even the contacts they are getting back. I say a class action lawsuit should be in order for this scam.
Response from Hubble ContactsOct 16, 2019
Hi Cassandra, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription and getting your order refunded. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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Customer
Oct 11, 2019
Be careful, unexpected payment.
They trap you with unclear messaging then bill you, making it as hard as possible to cancel the subscription. Personally felt conned.
Response from Hubble ContactsOct 14, 2019
Hi Eleanor, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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Paul T.
Oct 11, 2019
These are 90‘s technology lenses for…
These are 90‘s technology lenses for the price of competitors with up-to-date lenses. Don’t bother! They would dry up and literally fall out of my eyes after 4 hours.
Response from Hubble ContactsOct 14, 2019
Hi Paul, Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses. It's best to refer to your eye care professional, who will be able to observe the lenses on you again! If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
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Unhappy
Oct 11, 2019
They won't cancel my subscription.
They won't cancel my subscription.. Its ridiculous..
Response from Hubble ContactsOct 14, 2019
Hi Manda, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. We've sent some more information to you through email so that we can make this right. Best, Samantha
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Hayley
Oct 10, 2019
Hubble Contacts gave me papillary conjunctivitis and has terrible customer service.
I wore Hubble Contacts for a little over a year, and they ended up giving me papillary conjunctivitis. When I noticed something was wrong with my eyes, I immediately went to my optometrist and he mentioned about 70% of the patients he sees that do use Hubble Contacts come in with the same exact issue as me. When I reached out to Hubble to see if I could return all the unused boxes I had that I obviously wasn't going to get use out of anymore, they apologized for me having an eye issue and wanted to talk to my optometrist and offered me the option to cancel my subscription (which I had obviously already done). I don't recommend Hubble Contacts to anyone.
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Adilia
Oct 10, 2019
Horrible contacts. Don’t buy.
Horrible contacts. Very uncomfortable. 1 in 5 were unusable.
Response from Hubble ContactsOct 14, 2019
Hi Adilia, Thank you for taking the time to leave this review. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Best, Samantha
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Daniel
Oct 10, 2019
Hard to cancel
Hard to cancel
Response from Hubble ContactsOct 14, 2019
Hi Daniel, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have not reached out to our customer support team at this point. To cancel, please call us at 1-619-404-0542 between 9AM and 5PM EST, Monday through Friday, excluding federal holidays. Best, Samantha
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josh
Oct 10, 2019
Cancelled product and they still kept…
Cancelled product and they still kept sending and billing me!
Response from Hubble ContactsOct 16, 2019
Hi Josh, Thank you for taking the time to leave this review. I’m so sorry to hear that you have had some trouble cancelling your subscription. I can see that your subscription was cancelled on July 2 and there is no more shipment after that. If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
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