Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Antoinette
Oct 2, 2020
I like everything about them except…
I like everything about them except they were uncomfortable.
Response from Hubble ContactsOct 28, 2020
Hi Antoinette, Thank you for taking the time to leave this review. I’m happy to hear your liking the subscription service although sorry to hear that these lenses were not comfortable for you. I can see that you have since cancelled your subscription by calling in. Your feedback means a lot to us, so if you ever have additional questions, comments, or concerns, please don’t hesitate to reach out via [email protected]. Best, Samantha
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Keisha
Sep 25, 2020
Love them
Love them. A little quicker to dry than maybe acuvue or something one of this higher priced monthlies, but for the price and convenience they’re excellent.
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Rebecca
Sep 24, 2020
The contacta dry up to fast I know they…
The contacta dry up to fast I know they are daily wear but like 2 to 3 hours aftwr I put them in I have to rewet them. Other then that they are good . also they keep declining my cards for some reason
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CeceRN
Sep 10, 2020
I have had many issues with having to…
I have had many issues with having to discard contacts because the edges were torn or the contact itself wasn't clear
Response from Hubble ContactsSep 15, 2020
Hi CeceRN, Thank you for taking the time to leave this review. I’m so sorry about this! We take quality issues very seriously, thank you so much for bringing this to our attention. I will reach out to you shortly via email, to chat about your experience and see what I can do to help. I'm looking forward to hearing from you. Best, Samantha
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JJ
Sep 9, 2020
Good contacts, bad customer service and user experience
PRO: Good Contacts CON: They make it difficult to cancel your subscription. I can't login to my online account, and I wasn't able to re-set it either. The site says to wait for an email to reset your account, but they never send it. I had to call customer service to cancel my account, but they kept haggling me to stay on, using up my time & not respecting the fact that I wanted to leave. I left because I don't need contacts anymore, so it wasn't because Hubble contacts are bad, but their user experience and customer service was a turn off for me.
Response from Hubble ContactsSep 15, 2020
Hi JJ, Thank you for taking the time to leave this review. I’m glad that the lenses is working out for you. Although, we are very sorry that your encounter with our associates when cancelling fell short of expectations. That should never have happened, and I completely understand how frustrating this must be for you. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you right away. Best, Samantha
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Laura
Sep 9, 2020
FALTA HIDRATACIÓN
Endurecen a lo largo del día, falta hidratación. Un poco caras, la calidad es justa, pero cómodas al llegar cada mes a casa sin preocupaciones.
Response from Hubble ContactsSep 9, 2020
Hola Laura, ¡Muchas gracias por tu comentario! Nos alegra saber que estas contenta con nuestros servicios, pero sentimos que las lentillas no te estén funcionando como esperabas. ¿Has probado a usar algún tipo de solución para tus ojos para evitar la sequedad? A veces debido a cambios en el clima pueden aparecer síntomas de sequedad que pueden evitarse con solución hidratante para los ojos. De todos modos, no dudes en escribirnos a [email protected] si necesitas cualquier tipo de asistencia. Estaremos encantados de poder ayudarte. Un saludo, Pedro.
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Kendra S.
Sep 6, 2020
The contacts come monthly
The contacts come monthly. wish i could change prescription and subscription.
Response from Hubble ContactsSep 9, 2020
Hi Kendra, Thank you for taking the time to leave this review. I appreciate you sharing your thoughts about being able to change prescription on your online account. I can understand how that feature would come in useful to you, but this feature is not yet available on your end. If your prescription changes, feel free to contact us at [email protected] and we'll change your prescription and re-verify with your doctor. Additionally, you always have the option to manage your subscription through your Hubble account, where you can skip shipments by viewing your Delivery Schedule. We hope you continue to enjoy using our product and we are happy to answer any questions or concerns you may have. Best, Samantha
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Debra T.
Aug 28, 2020
Incorrect script (Stigmatism)
the contacts were great for the price however you give them your script and they don't get the stigmatism is correct which can be bad for your eyes in the long run.
Response from Hubble ContactsSep 15, 2020
Hi Debra, Thank you for taking the time to leave this review. I am glad that our lenses pricing is favorable to you but sorry that we do not offer the lenses you need for now. I completely understand that it isn't for everyone. To confirm, your account was cancelled on August 13. If you're still on the search for the right choice for you, you can check with our friends at ContactsCart. They sells all the major brands of contact lenses (including toric lenses) at https://bit.ly/2ZeevWp In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
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