Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJul 15, 2025

Hi Lauren, Thank you for taking the time to provide us with your valuable feedback. I'm so sorry to hear about your experience with our lenses. We never want our customers to feel discomfort or frustration, and I completely understand how upsetting it must have been to deal with blurriness, dry eyes, and lenses that didn’t meet your expectations. We’d really appreciate the chance to look into this further and see how we can make things right. Please reach out to us at [email protected] with the subject line “ATTN: Trust Pilot”, and we’ll make sure your concern is prioritized by the right team. I hope your day gets better from here. Sincerely, John

Response from Hubble ContactsJul 15, 2025

Hi there! Thank you for taking the time to provide us with your valuable feedback. I'm so sorry to hear about your recent experience, and I truly understand how frustrating and concerning this must have been. Your comfort and trust mean a lot to us, and I want to sincerely apologize for the recent experience you had with our contacts, as well as for the confusion and inconvenience during your support interactions. We take matters of product quality and customer safety very seriously, and we’d really appreciate the opportunity to look into this further and see how we can make things right. Please reach out to us at [email protected] with the subject line “ATTN: Trust Pilot”, and our team will prioritize your concern. I hope the rest of your day goes much better from here. Sincerely, John

Response from Hubble ContactsJul 15, 2025

Hi Hayatt! Thank you for taking the time to provide us with your valuable feedback. I'm truly sorry to hear about your experience. I completely understand how frustrating it must have been to be charged without your prescription being confirmed. That’s definitely not the kind of experience we want you to have. We’d really love the opportunity to look into this and see what we can do to help make things right. Please feel free to reach out to us at [email protected] with the subject line “ATTN: Trust Pilot”, and our team will make sure your concern is prioritized. Thanks again for your feedback, and I hope your day gets better from here. Sincerely, John

Response from Hubble ContactsJun 9, 2025

Hi Ash, I hope you're having a great day! Thank you for sharing your experience! We’re truly sorry to hear about the frustration and inconvenience you've faced, and we understand how disappointing this situation has been for you. We want to clarify that, as a contact lens provider, we are required by law to dispense lenses exactly as prescribed by your eye care provider. If a specific brand is indicated on the prescription and it's not a brand we carry, we're unfortunately unable to fulfill the order. We understand this can be frustrating, especially when it seems like a simple fix, but we have to adhere to federal regulations for your safety and eye health. We also recognize that this process could have been handled more smoothly, and we sincerely apologize if our communication added to your frustration. We'd like to take a closer look into what happened and see what we can do to help make things right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Looking forward to hearing from you! Sincerely, John

Response from Hubble ContactsApr 8, 2025

Hi Oliver, Thank you for taking the time to leave a review. I apologize for any confusion regarding our product. We at Hubble specialize in contact lenses only and do not offer space telescopes. We appreciate your understanding and hope you might consider trying our contact lenses in the future! If you have any questions or need assistance, please feel free to reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Sincerely, John

Response from Hubble ContactsMar 14, 2025

Hi Heather, Thank you for taking the time to leave a review. I’m truly sorry to hear about your recent experience and understand how frustrating it must be to be charged for a subscription you didn't intend to sign up for. We strive to keep our communication clear, but I recognize that sometimes things can be missed. After your first trial shipment of contact lenses, our service transitions to a subscription unless canceled. We do our best to ensure this information is available during the sign-up process, and I apologize if it wasn’t clear at the time. Please reach out to us at [email protected] with the subject line "ATTN: Trust Pilot," and my team will assist you in canceling your subscription and addressing any other concerns you may have. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you. Sincerely, John

Response from Hubble ContactsJan 28, 2025

Hi Ronda, Thank you for taking the time to provide us with your valuable feedback, and I’m really sorry to hear about your frustration with the delivery time and the prescription concerns. Our standard shipping timeframe typically takes 5-10 business days (excluding weekends and holidays), but we completely understand that waiting longer than expected can be frustrating. We also want to assure you that before we ship any contacts, we always reach out to your eye care provider to confirm your prescription. We’d love to look into this further and see how we can resolve any issues. Please email us at [email protected] with the subject line “ATTN: Trust Pilot,” and my team will get back to you as soon as possible. Sincerely, John

Response from Hubble ContactsDec 2, 2024

Hi Jennifer, Thank you for sharing your thoughts. I’m really sorry to hear about the issues you've experienced. Based on your message, it seems like you might be referring to a different company, https://www.trustpilot.com/review/hubbl.com.au, which operates in Australia. At Hubble Contacts, we specialize in contact lenses, so it appears your concerns are directed toward a separate business. I would recommend reaching out to hubbl.com.au directly for further assistance regarding your situation. If you ever have any questions or need support with your Hubble Contacts subscription, please feel free to contact us at [email protected] with “ATTN: Trust Pilot” in the subject line, and we’d be happy to assist you. I truly hope your concerns are resolved quickly, and I appreciate your understanding. All the best, Jhanine