Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

teresa
Oct 26, 2019
No sirven llegan Mal
No sirven llegan Mal
Response from Hubble ContactsNov 14, 2019
Hola Teresa, Me sabe muy mal que no te hayan servido las lentillas. Cada ojo es un mundo y no a too el mundo le va a ir bien la misma lentilla. También comentarte si es posible que necesitaras una graduación diferente, por ejemplo hay muchas personas con miopía que se olvidan de pedir las lentillas con graduación negativa (-). Otro caso podría ser que necesites lentillas tóricas, si tienes un poco de astigmatismo. No se si alguno de estos ha sido tu caso, si no es así, mis sinceras disculpas. Si hay algo más que podemos hacer por ti no dudes en escribirnos a [email protected] con el título "ATTN: Trust Pilot - ES". Un saludo, Vanessa
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Serge T.
Oct 26, 2019
They double charge your creditcard and…
They double charge your creditcard and wont refund had to chargeback from the bank
Response from Hubble ContactsOct 28, 2019
Hi Serge, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get it addressed! All the best, Samantha
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Bradford
Oct 26, 2019
Your customer service program is worthless
Your customer service program is worthless. I will never use your company again based solely on that.
Response from Hubble ContactsOct 30, 2019
Hi Bradford, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived on time. I can see that we've refunded the shipping cost. I know how frustrating this must be and we apologize for any lapse in communication. We’d love to discuss this further, please send an email to [email protected] with the subject line "ATTN: Trust Pilot. All the best, Samantha
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keko _.
Oct 25, 2019
Poor customer support
I tried to deactivate my account months ago and I had received a charge. I went to ask for a refund and they refused, saying they ship as soon as they take the money out of the bank account. I have never had any issues with any other business cancelling an order after it ships, but you think they would send reminders saying they will charge your card months after not purchasing any more contacts. I really feel like there is no fall back support. If you get charged for a product, you should be able to immediately cancel and get a refund if you catch it moments after you get charged.
Response from Hubble ContactsOct 30, 2019
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with getting your order refunded. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! All the best, Samantha
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Lori
Oct 25, 2019
They never reimbursed me for sending…
They never reimbursed me for sending the wrong contacts. Can't trust this company!!!!
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Tanya
Oct 25, 2019
Continued Charges when inactivated
At first I was glad for the contacts but after my finances dipped I had to rebudget and contacts were not a priority. I contacted Hubble to freeze my account and they assured me it was no problem. The next month I was charged for contacts again. I contacted Hubble to resolve the issue. They assured me my account was inactivated and I would not be receiving any future charges. I have since seen another 2 payments on my account. I do not have the time or funds to afford this, the cancelation should have gone through months ago.
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Kiera
Oct 25, 2019
VERY UNCOMFORTABLE!!!!
These contracts were very uncomfortable. They are thick lenses so i could feel them in my eyes. I couldn't even wear them more than 30 minutes before my eyes felt dry and gritty. Horrible!
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Forrest
Oct 24, 2019
They have bad customer service and…
They have bad customer service and charge my account even after I have cancelled my subscription.
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