Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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About 3/4 of every box are good, some have dried up contacts in them or are misshaped. idk if just me but I can’t wear them long eyes get irritated. Makes me walk around blind most of the time because I don’t want to put them in
Response from Hubble ContactsNov 4, 2020
Hi Paige,
Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses. I completely understand that it isn't for everyone.
We take quality issues very seriously, thank you so much for bringing this to our attention. We would like the opportunity to investigate your feedback further so we've reached out to you over email to do so. Looking forward to hearing back from you.
Best,
Samantha
JA
Jaywana
I would like for Hubble to start having…
I would like for Hubble to start having colored contacts. Sometimes I get my contacts and it has no solution in the container and the content is dried out this has happened on several occasions.
Response from Hubble ContactsNov 4, 2020
Hi Jaywana,
Thank you for taking the time to leave this review. I appreciate you sharing your thoughts about having colored contacts. Unfortunately, it’s not something that’s in our future plans at this time. Instead we would love to recommend our sister site ContactsCart, which offers a wide variety of contact lens brands and types (including colored lenses) for up to 30-50% less than other big online retailers! They're even offering up to 50% off their already reduced prices for your first order! If you'd like to check them out and see if they have what you're looking for then please click this link: https://bit.ly/37Rhuct
Our sincere apologies that the product you received wasn't up to your or our standards and thank you for reaching out to us with this concern. We would like to make sure you are in touch with our Quality team so I will reach out to you shortly via email.
Looking forward to hearing back from you.
Best,
Samantha
HE
heather
Hubble is a great deal
Hubble is a great deal!
Pros: they come to me, I don't have to reinvent the wheel to receive the contacts. I have very poor vision and they have my strength.
Cons:
They don't remind you they are coming so you have to remember to go online in order to skip a month. This next con is a personal one, the lens does not fit my eye the best, but it works.
Response from Hubble ContactsOct 21, 2020
Hi Heather,
Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you. I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion.
In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP!
Best,
Samantha
LC
Lynette C.
It's a good service
It's a good service. Sometimes the contacts feel dry after first application or feel like they don't fit, but I am happy with Hubble and the cost.
Response from Hubble ContactsOct 21, 2020
Hi Lynette,
Thank you for taking the time to leave this review. It’s great that you are happy with our service and cost although sorry to hear that the lenses are occasionally dry. If you continue to experience discomfort with our lenses, please remove them and refer to your eye care professional, who will be able to observe the lenses on you again! If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP!
Best,
Samantha
DS
Dr S T.
Stay away from Hubble's £1 trial offer,
This review is mainly focused on Hubble's customer service. I do not have any opinion on their contact lenses.
9 October 2020:
After seeing Huddle’s promotional offer “14 pair of contact lenses for £1”, I bought these. Lenses arrived in time, but no VAT receipt. I paid through PayPal. Order number Order #472436.
This morning, 9 Oct 2020, my PayPal informed me that Hubble have deducted £29 for their subscription. I never applied for any subscription, and neither I was told that there is an automatic subscription service. At least they could have emailed informing me about the oncoming subscription.
It’s gross cheating by Hubble, first they provide an attractive offer (£1 offer) and then without telling the customer they charge for a continuous subscription.
I am frustrated with Hubble, because they cheated me by starting a subscription without informing me. I am the customer, so I have a right to know before you charge any money from my account. I did a quick internet search, and I am not the only customer with this problem. I cannot cancel this unwanted subscription online, but I will have to speak them on the phone.
Dear Hubble, rather than using these shady tricks, please improve your contact lense quality and prices, then customers will return to you themselves. This dirty trick may win you some money but eventually you will lose your customer on a longer run. I am never ever going to buy again from Hubble and will never go near to these online shady offers.
I have revoked pre-authorisation to Hubble in my PayPal, and hopefully that will stop them taking any more money. And at the meantime I will try to get back my money from Hubble.
I will update this review if there are any recent development.
12 October 2020: I rang the customer service. They have promised me that the money will be credited back into my account once I return the shipment which is currently on the way. So fingers crossed.
15 November 2020: No refund even after one month. So I have chased the customer service.
19 November 2020@: Finally I received my money back. However, Hubble could have done it weeks ago that would have earned their customer service a five star.
Response from Hubble ContactsOct 14, 2020
Hi there,
Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you!
Please give us an email to [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Best,
Samantha
CH
Christin
Ich trage die Linsen fast täglich und…
Ich trage die Linsen fast täglich und bin daher ziemlich zufrieden. Nur stimmt der Lieferrhythmus leider nicht immer mit der tatsächlichen Lieferung überein, sodass man manchmal ein paar Tage lang keine Linsen mehr hat. Das müsste noch verbessert werden. Das im Kundenkonto angegebene Lieferdatum muss mit dem tatsächlichen übereinstimmen (oder eben mal einen Tag später aber nicht 3 oder 4). Außerdem hatte ich bisher leider 3 defekte Linsen dabei, die bereits im Blister kleine Risse am Rand hatten. Das sollte auch nicht passieren. Die kann man dann natürlich nur noch entsorgen. Ansonsten vom Tragekomfort her perfekt.
Response from Hubble ContactsNov 13, 2020
Vielen Dank für dein Feedback! Wir schicken dir natürlich gerne Ersatz für die defekten Linsen - kontaktiere uns einfach via Email [email protected]!
LO
Lorenzo
I been trying to cancel my subscription…
I been trying to cancel my subscription for awhile now and I’m unable to. I have to many contacts now and just need to stop my subscription for the time being
Response from Hubble ContactsOct 7, 2020
Hi Lorenzo,
Thank you for taking the time to leave this review. I understand that you've got a stockpile of lenses now that is why you wanted to cancel. We'd be happy to help you with your request or adjust your delivery schedule and pause your account for a few months. Kindly check your email inbox for the message we sent. Thank you!
Best,
Samantha
BF
Berenice F.
The only good thing is they definitely…
The only good thing is they definitely sent my contacts on time every month but, it was a hassle to cancel. They have you call a number that never answers so you’re stuck with a bill you don’t need anymore. I had to go out of my way to complain on their social media just to get some service
Response from Hubble ContactsOct 28, 2020
Hi Berenice,
Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time although sorry that you have had some trouble cancelling your subscription. That should never have happened, and I completely understand how frustrating this must be for you. Rest assured that your Hubble account has been successfully canceled.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.
Let me know if you have any more questions, comments, or concerns at [email protected].
Best,
Samantha
