Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 531 reviews with 2 stars · Clear filters

Customer
Oct 15, 2020
It was impossible to cancel when I…
It was impossible to cancel when I started having financial issues. I signed up for the trial without signing up with an account & then it just kept charging me every month & had no way of canceling...
Response from Hubble ContactsOct 21, 2020
Hi there, Thank you for taking the time to leave this review. I’m sorry to hear about your disappointment with our cancellation process, and I would like to personally assist you with making things right. I will reach out to you shortly via email to address this ASAP! Best, Samantha
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Dustin
Oct 14, 2020
Hard to cancel
Super easy to sign up, has been a nightmare to cancel. I hate the contacts, and have been paying for these for 6 months and do not use them at all, uncomfortable...
Response from Hubble ContactsOct 14, 2020
Hi Dustin, Thank you for taking the time to leave this review. It's good that you have a positive experience signing up, although sorry that the contacts didn’t work out for you this time. I completely understand that it isn't for everyone. From what I can see, you have just reached out to our Customer Service team today and have the account cancelled. If you have any questions or concerns feel free to contact us at [email protected]. Best, Samantha
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Tyson
Oct 10, 2020
I have four boxes with the wrong…
I have four boxes with the wrong prescription. I would like to return these with the correct prescription if possible. Contact me and I will send the right one. How do I return the other boxes?
Response from Hubble ContactsOct 13, 2020
Hi Tyson, Thank you for taking the time to leave this review. I'd be more than happy to help you in sending a replacement with your correct prescription. I will reach out to you shortly via email, to discuss a solution to your problem together. Thank you. Best, Samantha
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Kalee
Oct 5, 2020
Really hard to change prescriptions and…
Really hard to change prescriptions and I got the wrong one when i changed it...
Response from Hubble ContactsOct 7, 2020
Hi Kalee, Thank you for taking the time to leave this review. I’m very sorry you had this experience. It’s always important for us to ship the correct eye powers of yours. I will reach out to you shortly via email, to discuss a solution to your problem together. We're looking forward to your response. Best, Samantha
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LAGirl
Oct 4, 2020
Good service, horrible lenses
I like the service but the quality of the lenses are terrible.
Response from Hubble ContactsOct 7, 2020
Hi there, Thank you for taking the time to leave this review. I'm glad to hear the subscription service is working out for you, but it's important that your contact lenses are comfortable 100% of the time. I can see that you have since cancelled your subscription by calling in. As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with your business, and I wish you all the best. Let me know if you have any more questions, comments, or concerns at [email protected]. Best, Samantha
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Kristy
Oct 2, 2020
need a function to cancel subscriptions…
need a function to cancel subscriptions online instead of calling
Response from Hubble ContactsOct 7, 2020
Hi Kristy, Thank you for taking the time to leave this review and we appreciate you sharing your thoughts about our cancellation options. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two minute call, rather than go back and forth via email. Our phone line is toll free and does not cost you anything to call. Nevertheless, I will reach out to you shortly via email, to assist you with your request. Best, Samantha
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Leydi
Oct 2, 2020
My eyes have been getting dry and red…
My eyes have been getting dry and red and the only thing that has changed is my contact brand.
Response from Hubble ContactsOct 7, 2020
Hi Leydi, Thank you for taking the time to leave this review. I am sorry to hear that you have not had a great experience with our lenses. I’d like to chat about your experience and see what I can do to help. Please check your email inbox for the message we sent. Hope to hear from you soon. Best, Samantha
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Elana
Oct 2, 2020
The processing/shipping time takes too…
The processing/shipping time takes too long. I understand the limitations due to COVID 19 but I didn’t expect my card to be charged then have to wait 16 days to receive them. Charge card WHEN they’re shipping. Last batch I never received.
Response from Hubble ContactsOct 7, 2020
Hi Elana, Thank you for taking the time to leave this review. I’m so sorry to hear that you are unhappy with our delivery times and you did not receive your last order. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Looking forward to hearing back from you. Best, Samantha
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