Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Rita K.
Oct 17, 2025
A few months ago I had and cancel my lens
A few months ago I had damage my eye and cancelled my lens
Response from Hubble ContactsOct 17, 2025
Hi Rita, we’re so sorry to hear about your head injury and hope you’re doing much better now. We’re glad our team could help pause your subscription and send a return label while you confirmed your prescription with your eye doctor. We’ve just sent you a follow-up email to check in and make sure everything’s all set with your account. Kind regards, The Hubble Contacts Team
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Kevin S.
Oct 15, 2025
Contact I buy come inside out something…
Contact I buy come inside out something it’s a struggle to put on went the come like that
Response from Hubble ContactsOct 16, 2025
Thanks for sharing, Kevin. We're so sorry to hear some lenses arrived inside out - that’s definitely not the experience we want for you. We’ve forwarded this to our Quality Team and processed a replacement to make it right. You’ll receive an email shortly with the details. Kind regards, The Hubble Contacts Team
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Kayla G.
Oct 14, 2025
Unsatisfied
Over 30 days went by and I never received my contacts from Hubble. I was out for weeks despite being on a 30-day plan. I contacted support twice, both times they said they’d “expedite” replacements, but the first shipment never left the facility. Tracking numbers were created through random companies (Onetrack, Umamai) but I recieved the 2nd order after 2 weeks finally. I’ve since switched to Waldo. They offer better quality, deeper containers, sturdier packaging, and I can actually see if my contact is inside-out. Much happier with them and a little cheaper too.
Response from Hubble ContactsOct 15, 2025
Hey Kayla! We’re really sorry about the trouble with your delivery. Our team actually did request expedited shipping, but it looks like there was an issue with the shipment along the way. We’ll be reaching out via email and will still process another replacement for you to make this right. Thank you for your understanding. Kind regards, The Hubble Contacts Team
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Brianna B.
Oct 7, 2025
I’ve been buying my contacts from you…
I’ve been buying my contacts from Hubble for around 6 years. I’ve never had any issues until the past year. I depend on getting my contacts in a timely manner. I cannot see without them. My order processed September 17th and it wasn’t shipped until a few days ago. I’ve had to rewear the same pair for almost a week now. I contacted customer service multiple times and it took days to get a response. Once they finally shipped they weren’t even shipped expedited and I am still waiting for them to arrive. This happened a few months ago as well. I’m highly considering cancelling my subscription and going through my eye doctor again. It would save me money and stress anyway.
Response from Hubble ContactsOct 7, 2025
Hey Brianna, we totally get how frustrating it must’ve been waiting on your contacts, especially when you rely on them daily. We’ve looked into this delay and flagged it to make sure it doesn’t happen again. We’ve also processed a replacement order with expedited shipping to make things right. Our team will be reaching out via email shortly for more details and ensure everything’s back on track for you. Sincerely, The Hubble Contacts Team
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Liz
Oct 6, 2025
Sooo pricey
Sooo pricey - just get them anywhere else and you'll pay way less.
Response from Hubble ContactsOct 7, 2025
We appreciate your honesty, Elizabeth! 😊 We understand our pricing may not suit everyone, and your feedback helps us think about ways to deliver value while maintaining quality. Kind regards, The Hubble Contacts Team
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Amy
Oct 6, 2025
Poor support
I can never log in to skip an order when I need to and you no longer send remember emails when order is about to be shipped.
Response from Hubble ContactsOct 7, 2025
Thanks for sharing this, Amy! We’re sorry the login’s been giving you trouble. You can always update or skip an order directly in your portal account, but if it’s not working, our team’s happy to help and get it sorted right away. Sincerely, The Hubble Contacts Team
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Priscilla R.
Sep 29, 2025
I have a new prescription and I added…
I have a new prescription and I added it about a year ago and I still receive the old prescription
Response from Hubble ContactsOct 6, 2025
Thanks for letting us know, Priscilla. Sorry to hear you’re still receiving the old prescription even after updating it. We’ll be reaching out by email to make sure this gets resolved for you right away. Sincerely, The Hubble Contacts Team
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R.
Jul 16, 2025
Hubble sucks
Not only were they recently hit with a lawsuit for using outdated materials in their contacts, what company tells you that you're not allowed to order their basic product? My prescription was for toric lenses but was denied for their daily use contacts. The customer service rep straight up told me I was not allowed to order those. Also, the fact that you have to email support to delete your account is insane. I'm glad I dodged a bullet
Response from Hubble ContactsJul 28, 2025
Hi there, Thank you for taking the time to provide us with your valuable feedback. We're truly sorry to hear about your experience and understand your frustration. We always aim to provide a transparent and positive experience, and we regret that this wasn’t the case for you. Regarding your prescription, all orders must be based on a valid and specific prescription provided by your eye care provider. Unfortunately, our daily lenses are not designed to support prescriptions for astigmatism (toric lenses), which is why we were unable to fulfill your order. We also understand your concerns about the account deletion process. Currently, we ask customers to email our support team for deletion requests to ensure that each request is handled securely and that your personal information is protected. Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well! Sincerely, John
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