Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Tara
Nov 22, 2019
Unable to cancel!
Tried to cancel and couldn't get through to the company, so now I still receive contacts every February that are the wrong subscription and that are not comfortable. I return them to sender but I think I'm still getting charged for them.
Response from Hubble ContactsNov 28, 2019
Hi Tara, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your subscription and that our lenses are not working well for you. We've reached out to you via email to find out more about what happened so that we can make this right. Best, Samantha
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Alan
Nov 22, 2019
Can't easily cancel the subscription.
Can't easily cancel the subscription. Can't order individual batches.
Response from Hubble ContactsNov 28, 2019
Hi Alan, Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize for that. I’d love to know more about your experience, so I've sent you an email and get to the bottom of this. Best, Samantha
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Jobin
Nov 22, 2019
Provide Online Account Deletion
Hubble does not have a way to delete an account online. Forcing us to call customer service to remove us from your system is archaic and it is why I have never recommended it to anyone. I have had to push my next delivery schedule back regularly rather than simply having a portal to remove the account. This is a clear and obvious tactic to retain customer information by causing an inconvenience rather than using readily available technology to make this process easier. Either they are directly trying to be malicious or they haven't thought about this part of their service; either answer suggests bad news for this company.
Response from Hubble ContactsNov 28, 2019
Hi Clinton, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. I did take the time to read through your ticket with our support team, and I can see that they ended up canceling your subscription on November 23. If you have questions about this, please send an email to [email protected] with subject line "ATTN: Social" and we'll happily get back to you ASAP! Best, Samantha
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Antoinette
Nov 22, 2019
They were horrible
They were horrible
Response from Hubble ContactsNov 28, 2019
Hi Antoinette, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses were not satisfactory. We’d love to know more about your experience, please send an email to [email protected] with the subject line "ATTN: Trust Pilot and we'll get back to you ASAP! Best, Samantha
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Bee
Nov 22, 2019
I didn’t get my refund back and you…
I didn’t get my refund back and you guys scammed me. I signed up for subscription when you guys first came out and opened up online and it was Convenient So I did a monthly thing. I emailed you guys and you guys told me to send it back “send it back to sender” and get a full refund I was waiting... and waiting and never got my money back I returned like 10 boxes (I wasn’t home). You guys scammed me. :( I was really mad about it cause I’m a student and I needed the refunded money for something else like books or Something . I still have student loans too I need to pay off. and you guys emailed me back and said I scammed you guys. I still want the money back... I just bit my tongue and just thought you guys never wanted to and you guys blocked me from buying more from my address and email and credit card. I couldn’t buy anymore.
Response from Hubble ContactsMar 18, 2020
Hi Brigitte, Thank you for taking the time to leave this review. I’m so sorry your refund hasn’t issued yet. I know how frustrating this must be. We do not have sufficient information to find your records, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you right away! Best, Samantha
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Lex
Nov 22, 2019
DO NOT BUY FROM THIS COMPANY
This company only cares about taking your money and not about your actual wants as a consumer. Will never recommend or buy from Hubble contacts. If I could give a negative five-star review I would.
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Katelynn
Nov 22, 2019
Horrible company
Horrible company. Very uncomfortable lenses and they make it extremely difficult to cancel your subscription.
Response from Hubble ContactsMar 18, 2020
Hi Katelynn, Thank you for taking the time to leave this review. I’m sorry to hear that you are having problems with your lenses and with canceling your subscription. I can see that you have not reached out to our customer support team at this point. We've reached out to you from email so that we can make this right. Thank you! Best, Samantha
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Khay
Nov 22, 2019
I can’t cancel my subscription and I…
I can’t cancel my subscription and I keep getting charged for contacts I don’t want.
Response from Hubble ContactsNov 28, 2019
Hi Khaliyah, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your subscription. I did take the time to read through your ticket with our support team, and we've advised you to call but I do not see a record of you calling our phone line. I've sent an email to you today to make this right. Best, Samantha
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