Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Student: Meghan R.
Nov 26, 2019
Overall bad
Overall bad. Yeah prices are decent. But last month I received contacts from Their brand and I had an overall bad experience. They made my eyes really dry and red. Which has never happened to me before. When I tried canceling my subscription they didn’t. And I had to call back. When I did this they told me I couldn’t get a refund for the contacts they just took money out for today. Which is a load of bull crap they just want to keep money and say “oops”. This company needs to give refunds when they mess up. You can’t tell someone they can’t get a refund. Especially when it wasn’t their fault.
Response from Hubble ContactsNov 27, 2019
Hi Meghan, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience with our lenses and support team. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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Paula
Nov 24, 2019
I never received my product
I never received my product
Response from Hubble ContactsNov 25, 2019
Hi Paula, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order and apologize for the delay. I can see that you have not reached out to our customer support team at this point. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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hporter
Nov 24, 2019
I still haven’t received my free trial
I still haven’t received my free trial. You keep trying to charge my account and haven’t received anything. I have contacted customer service and they said “We will get another free trial out to you right away” that was 4 months ago... I really just wanted to try but I’m over it now.
Response from Hubble ContactsNov 25, 2019
Hi Haley, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive the free box and the replacement. I can see that both boxes where shipped to the same address we have on file. If you’d still like to find out more about what happened - please do let us know by sending an email to [email protected] with the subject line "ATTN: Trust Pilot." Best, Samantha
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Kristina
Nov 22, 2019
The contacts all seem to be spotty
The contacts all seem to be spotty, almost like some kind of residue - even when they are fresh out of the package. Because of this I had a hard time seeing with them in. They also dry out very quickly. I was only able to keep them in for a couple of hours at most. I called to cancel and they instead put my account on hold until February. I'll have to try to cancel again and update my review of needed.
Response from Hubble ContactsNov 27, 2019
Hi Kristina, Thank you for taking the time to leave this review. We take quality issues very seriously, thank you so much for bringing this to our attention. Please send an email to [email protected] and we will send you out replacement lenses and follow up with our quality team. If you’d still rather cancel your subscription, just give our cancellation line a call at +1 647 557 7765 , between the hours of 9AM and 5PM EST, Monday to Friday. Again, our sincere apologies that the product you received wasn't up to your or our standards; please let us know if there's anything further we can do to help! Best, Samantha
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Seshagiri
Nov 22, 2019
The lenses are old and extremely…
The lenses are old and extremely uncomfortable
Response from Hubble ContactsNov 28, 2019
Hi Seshagiri, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since canceled your subscription by calling in. Meanwhile, I am happy to provide more information about our manufacturers and materials if you would like--just email [email protected] and we'll get it addressed! Best, Samantha
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Kayla
Nov 22, 2019
I only wore them once
I only wore them once. I've worn contacts on and off for 8+ years, the sizing is the same as other contacts that worked perfectly. When I put Hubble contacts in they hurt my eyes. I tried to wait and see if they'd get better but the longer they stayed the more they hurt. I took them out to make sure they weren't backwards and they were on correctly. I havent tried them again because of the pain I felt the first time.
Response from Hubble ContactsNov 28, 2019
Hi Kayla, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses were not satisfactory. We appreciate the feedback and welcome you to send any other questions or concerns to my team at [email protected] using the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Best, Samantha
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Amanda
Nov 22, 2019
Disappointing
I had issues with these it was every other lens was not right for my eyes it hurt severely and had to be changed within mins of having them in , very disappointed
Response from Hubble ContactsNov 28, 2019
Hi Amanda, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have not reached out to our customer support team at this point. We’d love to know more about your experience, please send an email to [email protected] with the subject line "ATTN: Trust Pilot. Best, Samantha
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Megan
Nov 22, 2019
Contacts arent great quality
Contacts arent great quality, they dry out my eyes really badly, and it's not easy to cancel. You have to call them in a window of normal work hours, no cancellations online or through email, which is super annoying! Unless you're really desperate I don't recommend them.
Response from Hubble ContactsNov 28, 2019
Hi Megan, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses were not satisfactory and you have had some trouble canceling your subscription. We’d love to know more about your experience, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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