Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
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The company replied to 61% of reviews.
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Most recent review: October 2026.
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Shipped another box with order on hold and now won't refund(:
I had put my order on hold before my eye appointment. My prescription changed. As I was wearing my Hubble contacts my eye doctor checked them and said they are not as breathable as I should be wearing as they are an older style contact. I'm quite unhappy that Hubble decided to ship another month supply without any email or notice (I had not even updated my script) and now won't take it back even though it is unopened and won't refund.
If your eyes are okay with the older style lenses, they will work well for you and are cheaper.
Response from Hubble ContactsNov 14, 2020
Hi Lori,
Thank you for taking the time to leave this review. I am sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We will reach out to you shortly via email with more information.
Best,
Samantha
AN
Anna
Not bad but not for me; beware of bad service
Decent quality, but not as comfortable as the Acuvue moists I usually use. The lens feels a little plastic-y when I fiddle with them - this isn't a bad thing, just a description. In comparison, acuvue moists feel like the shells of popping pearls that you get in milk teas. So hubble contacts are a little less soft than acuvue. But they're slippery compared to silicone hydrogel. Which is good. I personally cannot handle silicone hydrogel lenses, they're awfully rubbery and always get stuck on the inside of my eyelids. Hubble ones don't tend to stick, don't make my vision blurry and doesn't dry out too quickly. That being said... Somehow they give me a minor headache when I wear them for more than an hour. They also feel a bit uncomfortable in a different way... Instead of being rubbery and grippy, they sometimes feel like they don't belong in my eye... Bit awkward and a little bit rough. Anyway, I'm going back to my acuvue moists because they work far better for me and are far more comfortable, but these might work well for someone else.
Now... If we're just talking about the lenses I would have rated 3 stars, but when you take into consideration the service, I'm going to take away a star. You can only cancel by calling up their number, and they don't give you any notice before renewing a subscription. After I wasn't satisfied with the trial lenses (the trail, to be fair, was an amazing deal) I wanted to cancel my subscription but they didn't take calls after working hours and because I had work to do, it was hard for me to call them. They charged me £27 one day with no warning. As soon as I got the email about money leaving my account, I quickly called up. They said I couldn't cancel now, since the order has shipped. I asked to return it, as the contacts weren't working for me. They said they can only send me a label, then hung up on me. Tried calling back several times but no answer. Waited for 5 minutes at a time for someone to pick up, even though the first time only took 5 seconds. I swear they were ignoring me so they didn't have to deal with a refund... I finally got through again after 20 minutes of repeated calling and the person just said they can't help me, and to print off a return label if I want a refund.
After this annoying af hassle, I feel like taking off 1 star is justified. The company uses little cheeky ways to try and make you so fed up that you just give up trying to cancel your subscription or get a refund. I hate that. I also hated being hung up on. So yeah, I recommend just looking somewhere else overall. The trial is awesome only if you can be arsed with all the hassle with cancelling it afterwards.
Response from Hubble ContactsNov 4, 2020
Hi Anna,
Thank you for taking the time to leave this review and for bringing this matter to our attention. I am so sorry to hear that you did not get on well with the lenses. I completely understand that it isn't for everyone.
We’d like to offer our sincerest apologies for being hung up on by our customer support rep. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate rep. We would like the opportunity to investigate your feedback further. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot"? We’ll work with you to resolve any issues as quickly as possible.
Best,
Samantha
JU
Julie
Good Price Bad Quality
I like the price of the product but not the quality. They are too dry for my eyes and I can not wear them for the whole day.
Response from Hubble ContactsNov 4, 2020
Hi Julie,
Thank you for taking the time to leave this review. I’m glad that the lenses pricing is working out for you, although sorry to hear that they feel dry on your eyes. I've reach out to you via email to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Thank you.
Best,
Samantha
JS
Jacqueline San F.
Questionable quality
Compared to Acuvue, I find these contacts to be uncomfortable - thicker in width but smaller in diameter. Blurry at times too. They dry out quickly, and usually just pop off my eyeballs because of that in about 2-3 hours.
When used with lubricant eye drops, they are wearable. I keep them as back-up pairs for when I only need contacts for a short periods of time. That way I can preserve my (other brand) dailies that last 12-15hrs. I guess they are not a bad disposable option to have on hand for that.
Response from Hubble ContactsNov 4, 2020
Hi Jacqueline,
Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I completely understand that it isn't for everyone. I can see that you have since cancelled your subscription by calling in. In the meantime, thank you for your time and for giving us a try.
I hope to connect with you again in the near future.
Best,
Samantha
ZE
Zee
You Get What You Pay For
10/10 for accessibility-- there is no beating the price! But unfortunately the quality takes a big hit. These contacts are not breathable and I was able to feel them whenever I blinked. I would be willing to try them again if there was some improvement to the product.
Response from Hubble ContactsNov 4, 2020
Hi Zee,
Thank you for taking the time to leave this review. I’m happy to hear that our pricing is favorable to you although sorry about your experience with our lenses. We take quality issues very seriously, so I will reach out to you shortly via email to work with you to resolve any issues as quickly as possible. Again, thank you for your feedback!
Best,
Samantha
AS
Ashley
Poor customer service and product
I received multiple pairs in various orders that were uncomfortable, and Hubble would not give me a refund, or rectify the issue in any way.
Response from Hubble ContactsNov 4, 2020
Hi Ashley,
Thank you for taking the time to leave this review. I am sorry that your experience with our support team and lenses didn’t quite match your expectations. I can see that you have since cancelled your subscription by calling in. If you ever have additional feedback, please don’t hesitate to reach out via [email protected] with the subject line "ATTN: Trustpilot". In the meantime, thank you for your time and for giving us a try.
I hope to connect with you again in the near future.
Best,
Samantha
MO
Moon
Nicht zufrieden
Die Kontaktlinsen an sich sind in Ordnung, allerdings musste ich wegen einer Änderung in meiner Sehstärke eine Lieferung stornieren. Der Kundenservice bestätigte auch meine Stornierung, dennoch wurden die Kontaktlinsen zu mir geschickt und das Geld abgezogen. Ärgerlich, denn die Retourgebühr kostet 5€!
Leider habe ich auch erst nach zig Wochen und auf Nachfrage mein Geld zurück erstattet bekommen.
Habe das Abo gekündigt, so macht es keinen Spaß.
Response from Hubble ContactsNov 13, 2020
Danke für dein ehrliches Feedback!
LE
Leah
gets the job done
gets the job done, not great.
Response from Hubble ContactsOct 21, 2020
Hi Leah,
Thank you for taking the time to leave this review. I am so sorry that your experience with our lenses did not match your expectations. I do see that you've been in touch with our Quality team on Monday and they've send you out a replacement right away.
Again, our sincere apologies that the product you received wasn't up to your or our standards; please let us know if there's anything further we can do to help at [email protected] with the subject line "ATTN: Trustpilot". Thank you.
Best,
Samantha