Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Anna
Dec 5, 2019
These are the most uncomfortable…
These are the most uncomfortable contacts and the perscription is not the same strength as better brands either. DO NOT WASTE YOUR MONEY
Response from Hubble ContactsJan 6, 2020
Hi Anna, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since canceled your subscription by calling on July 15. Your subscription is canceled and you will not receive any further charges. If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
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Sara S.
Dec 5, 2019
Terrible! Run!
Terrible! So uncomfortable and the worst contacts I’ve ever worn! And customer service doesn’t help if you want to send the contacts back!
Response from Hubble ContactsJan 6, 2020
Hi Sara, Thank you for taking the time to leave this review. I am sorry to hear you did not get on well with the lenses. If the lenses purchased were not recommended by your eye care professional, there would be a chance of it not being suitable for your eyes which is why we require a valid Hubble Rx to order our lenses to ensure our lenses fit based on your needs. Your subscription is canceled on October 30 and you will not receive any further charges. However, for quality control purposes, we don’t accept return shipments. We totally get that it’s inconvenient and frustrating, but we have this policy in place to ensure the continued quality of our product for future customers. If you have questions about this policy, you can find it on our FAQ page or Terms of Service. Again, apologies for the inconvenience! Best, Samantha
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Dec 5, 2019
I was excited about this adorable…
I was excited about this adorable brand. But the contacts weren't great - I literally had to buy reading glasses to wear WITH my contacts to read menus, etc. I had never, in my 33 years of wearing contacts, had this issue. And once I switched back to my old brand, the problem was resolved. I now have 4 boxes of contacts that I'll never wear. Additionally, I don't like that you can't cancel online.
Response from Hubble ContactsJan 6, 2020
Hi Carmen, Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses and that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. We've reached out to you via email so that we can make this right. Best, Samantha
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Johanna
Dec 5, 2019
Contacts were not comfortable and the…
Contacts were not comfortable and the customer service is been awful. I’m still waiting for a refund since I returned an order 4 months ago.
Response from Hubble ContactsDec 24, 2019
Hi Johanna, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience with our team, lenses and refund policy. I would love to find out more about what happened so we've reached out to you via email. We appreciate all your patience! Best, Samantha
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Kim
Dec 5, 2019
Its not that didnt like them i couldnt…
Its not that didnt like them i couldnt wear them, they were the wrong prescription
Response from Hubble ContactsJan 6, 2020
Hi Kim, Thank you for taking the time to leave this review. I'm so sorry to hear Hubble Contacts didn't work out for you this time! We’ve reached out to you via email to chat about your experience and see what I can do to help. Best, Samantha
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Scott
Dec 5, 2019
Shipping is way too long
Shipping is way too long
Response from Hubble ContactsJan 6, 2020
Hi Scott, Thank you for taking the time to leave this review. I’m sorry to hear that your deliveries have not been arriving on time. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Samantha
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Silvana
Dec 5, 2019
The contac lenses are really dry makes…
The contac lenses are really dry makes my eyes dry
Response from Hubble ContactsJan 8, 2020
Hi Silvana, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Shirley
Dec 5, 2019
unable to wear for more than 3hr…
unable to wear for more than 3hr without filling discomfort and dryess.
Response from Hubble ContactsJan 8, 2020
Hi Shirley, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since canceled your subscription by calling on November 21. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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