Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Elizabeth
Dec 5, 2019
My vision was blurred for several hours…
My vision was blurred for several hours after wearing these contacts for just one day. I spoke to my optometrist who informed me these contacts are cheap, not breathable and quite bad for your eyes. I threw the rest of the pack out. Take care of your eyes.
Response from Hubble ContactsJan 2, 2020
Hi Elizabeth, Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries by calling our cancellation line a call at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays excluding Federal Holidays. Best, Samantha
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Shan T.
Dec 5, 2019
They are really low quality
They are really low quality, or wrong size (create a space between the eye and the lens), last less than half a day. I am really not happy because they gave me eye infection and I couldn't unsubscribe. I subscribed online, so I expected to unsubscribe online. However, you have to call their office in another country to unsubscribe. That is too expensive to do that.
Response from Hubble ContactsDec 25, 2019
Hi Shanti, Thank you for taking the time to leave this review. We take quality issues very seriously. We’re sorry to hear that you may have an eye health issue. As you may know, complications from contact lens wear can have serious effects on your vision and overall eye health. If you believe you may have an eye health issue but have not seen your eye care professional, we recommend that you stop using your Hubble contacts and seek immediate medical attention. Because we will need to keep a complete record of this, please send an email to [email protected] so that we can put you in touch with the correct department! Kind regards, Samantha
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Kara
Dec 5, 2019
I've been trying to cancel for 4 mths…
I've been trying to cancel for 4 mths and still get delivery. I need a new Rx and have boxes of contacts I can't use.
Response from Hubble ContactsDec 25, 2019
Hi Kara, Thank you for taking the time to leave this review. I’m sorry to hear that you have received incorrect lenses and had some trouble canceling your subscription. I can see that you have not reached out to our customer support team at this point. I'd love to assist you further so please send us an email to [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Kind regards, Samantha
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J.s
Dec 5, 2019
Absolute GARBAGE !
Absolute GARBAGE !! Sent the wrong prescription for my trial and literally have the worst customer service team
Response from Hubble ContactsDec 25, 2019
Hi Julia, Thank you for taking the time to leave this review. I am sorry to hear that you have not had a great Hubble experience. I'd love to assist you further so please check your email for the message we've sent you. We appreciate all your patience! Kind regards, Samantha
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Christy
Dec 5, 2019
They have never felt right in my eyes
They have never felt right in my eyes. They always feel off. I used the same prescription to get some from another source and they felt so much better.
Response from Hubble ContactsDec 25, 2019
Hi Christy, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. If you're unsure about the lenses, it's best to your eye care professional, who will be able to observe the lenses on you again! If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Kind regards, Samantha
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Holly
Dec 5, 2019
I thought I would try these contacts…
I thought I would try these contacts out as they looked like they had good reviews. Unfortunately I would not recommend them, nor purchase them again. They were not made well and I found them to be extremely dissapointing.
Response from Hubble ContactsDec 25, 2019
Hi Torrey, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses were not satisfactory. We appreciate the feedback and welcome you to send any other questions or concerns to my team at [email protected] using the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Kind regards, Samantha
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Justin
Dec 5, 2019
Your contacts do not fit well at all
Your contacts do not fit well at all
Response from Hubble ContactsDec 22, 2019
Hi Justin, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries by calling us at 1-647-557-7765 between 9AM and 5PM EST, Monday through Friday, excluding bank and public holidays. Best regards, Samantha
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Julian
Dec 5, 2019
Poor customer service
Poor customer service, long return and refund process, sub-par product. Update: was refunded on 12/16 AFTER I submitted an appeal with PayPal. Emails were sent to hubble customer service and were not responded to.
Response from Hubble ContactsDec 25, 2019
Hi Julian, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and support team. I can see that you have not reached out to our customer support team at this point. I’d like to chat about your experience and see what I can do to help you getting your order refunded. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Kind regards, Samantha
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