Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 9, 2019

Hi Julia, Thank you for taking the time to leave this review. I'm sorry to hear that the delivery schedule is not convenient for you! Please note that you can log into your Hubble account to adjust and customize your delivery schedule. If you have any questions about this, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out! Best, Samantha

Response from Hubble ContactsDec 9, 2019

Hi Keisha, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I would love to find out more about what happened so that we can make this right. Kindly check your email inbox for the message I sent you. We appreciate your patience - we’re on it! Best, Samantha

Response from Hubble ContactsJan 1, 2020

Hi Daniel, Thank you for taking the time to leave this review. I understand that your experience has been frustrating, however, we do need to abide by the policy that is laid out for both our team and the customer. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in. If your prescription changes (or even if you just entered it incorrectly), feel free to contact us and we'll change it by emailing us at [email protected] with the subject line "ATTN: Trust Pilot". Best, Samantha

Response from Hubble ContactsJan 1, 2020

Hi Callum, Thank you for taking the time to leave this review. I have had a chance to look into your tickets with our team, and it seems that we have provided you with all of the information necessary about your subscription. So, unfortunately, I am unable to provide any more helpful information. So sorry that this outcome has not been satisfactory, and for clarification, you are welcome to view the return policy that we provide to customers before they even check out. This policy can be found in the TOS at the bottom of our webpage for you to reference. Your subscription is canceled and you will not receive any further charges. If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha

Response from Hubble ContactsJan 1, 2020

Hi Luis, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I was able to listen to the conversation over the phone with a member of our management team and she canceled your account and informed you of our policies in a polite manner. I am very sorry you were not satisfied with Hubble's services. I cannot help you further over this platform but you may reach out to us over email at [email protected] with the subject line "Attn: Social" if you have any further questions or concerns. Thank you! Best, Samantha

Response from Hubble ContactsJan 1, 2020

Hi Bonnie, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and you've had issues with getting your order refunded. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in to ensure our lenses fit based on your needs. I have had a chance to look into your tickets with our team, and it shows that on May 25 we advised you to call to cancel your subscription. You've called on July 5 so unfortunately, the charge on June 14 went through because you were unable to skip or cancel the subscription prior to being charged. I've reached out to you through email to provide more information about your subscription. Thank you! Best, Samantha

Response from Hubble ContactsJan 1, 2020

Hi Sandy, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses quality and cancellation process. Our warehouse has an advanced fulfillment system and quickly processes orders. Once an order has processed, we are unable to cancel it. For your protection, we only allow cancellation over the phone. If you have questions about this or on how to get a refund, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll happily get back to you ASAP! Best, Samantha

Response from Hubble ContactsJan 1, 2020

Hi Sharm, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and the shipment came as a surprise! After your first box shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Additionally, if you do not wish to keep the lenses, you can use the return label sent to you by our team and you'll be refunded once the package is received to our warehouse. Best, Samantha