Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Chris H.
Dec 6, 2019
Worst customer service ever
Worst customer service ever, they didn't even verify my prescription,
Response from Hubble ContactsDec 9, 2019
Hi Chris, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our support team. We do verify every order that is placed in the US but I can look into this for you - please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Report
Michele
Dec 6, 2019
I really love my contacts and the price…
I really love my contacts and the price was unbelievable. Thank you.
Response from Hubble ContactsDec 9, 2019
Hi Michele, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses and our pricing. If there is anything we can do to turn this 1-star review into a 5-star one, please do let us know by sending an email to [email protected] with the subject line "ATTN: Trust Pilot." Best, Samantha
Report
Samar
Dec 6, 2019
You take from my bank $39 and you eye…
You take from my bank $39 and you eye contact for 1$ only can you explained to me why that happened
Response from Hubble ContactsDec 9, 2019
Hi Samar, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise. I have had a chance to look into your tickets with our team, and it seems that we have canceled your subscription and provided you with all of the information necessary to resolve this issue. Feel free to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" if you have any outstanding questions or concerns. Best, Samantha
Report
Ellerie M.
Dec 6, 2019
No good eye drying
No good eye drying
Response from Hubble ContactsDec 9, 2019
Hi Ellerie, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. There can be a number of reasons for this and without being able to physically see your eyes, it would be hard for us to advise why. I would recommend speaking with your eye care professional about this further. Feel free to reach out to my team at [email protected] with the subject line "ATTN: Social" if there's anything we can help with. Best, Samantha
Report
Chris
Dec 6, 2019
Wouldn’t recommend
I had a subscription, the contacts were okay. However, they make it difficult to cancel, so I just kept delaying orders, as that’s the only thing you can do without having to call them. Eventually it slipped through and they charged me for a box of contacts that weren’t even a valid script anymore, it was roughly 2 years old. Refused to cancel the order, which hadn’t even shipped yet, and was also shipping to an address I no longer lived at, yet somehow expected me to retrieve the shipment and send it back to them. Terrible customer service, decent contacts and decent prices, but pass cause of the poor CS and support.
Response from Hubble ContactsDec 9, 2019
Hi Chris, Thank you for taking the time to leave this review. I am sorry to hear that you have not had a great Hubble experience. I'd like to find out more of what happened and see what I can do to help - kindly check your email inbox for the message we sent you. We appreciate all your patience! Best, Samantha
Report
Cristie
Dec 6, 2019
They never showed up twice so I'm going…
They never showed up twice so I'm going to cancel my subscription
Response from Hubble ContactsDec 9, 2019
Hi Cristie, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order and apologize for the delay. I can see that you have not reached out to our customer support team at this point. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Report
Andrew
Dec 6, 2019
I can’t cancel manually
I can’t cancel manually. I don’t trust companies that don’t let me cancel simple subscriptions on my own.
Response from Hubble ContactsDec 9, 2019
Hi Andrew, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call. You may cancel your subscription any time before your next order is processed by calling us at 1-844-334-1640 between 9AM and 5PM EST, Monday through Friday, and 1PM and 5PM, Saturday, excluding federal holidays. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Best, Samantha
Report
Vickie
Dec 6, 2019
Horrible service..
Horrible service... I have 4 unopened shipping boxes.. unopened contact boxes inside those boxes and the do not take returns... don't rely on them double checking your eye prescription with your Dr.never had contacts before. I sent wrong prescription it was for my over the counter lenses for reading. Called after first box to explain they sent me return label to refund but never got that $ back.. cxl my subscription with them in April and in October got 2 more boxes and another box Dec 2nd !!!!!they no longer take returns... ?? Below response has me chatting with Hubble associates..for the past couple of days... tell me yes send back if less then 30 days, then oh no sorry our policy changed??? What another waste of time.. just please stop trying to fix something you can’t! Im over this for the 2nd time i get it !! Im screwed with boxes i paid for and cant use!
Response from Hubble ContactsDec 11, 2019
Hi Vickie, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with getting your orders refunded. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
Report