Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Simon M.
Dec 11, 2019
Dont Bother
Signed up for their trial offer for two weeks, received the lenses, they were poor quality and couldn't get on with them so threw them away. Then I find I have been charged for a months supply, I didn't remember signing up for this, after reviewing my trial order confirmation saw there was a PDF attached right at the bottom of the email, which was way out of the normal email window area, with their terms saying that I was signing up for a monthly supply. Obviously I have cancelled and awaiting confirmation that they will refund me, but frankly I can get better lenses at a cheaper price from a UK supplier, and get them the next day, rather than have to wait a week
Response from Hubble ContactsDec 11, 2019
Hi Simon, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and this subscription box came as a surprise! I can see that you have since canceled your subscription by calling in and our team has provided you with all of the necessary information regarding your subscription. If you have any further questions regarding your refund, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out! Best, Samantha
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Michele
Dec 10, 2019
I haven’t received 3 months of contacts
I haven’t received 3 months of contacts
Response from Hubble ContactsDec 11, 2019
Hi Michele, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your orders and apologize for the delay. I can see that you have not reached out to our customer support team at this point. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we would be happy to provide a replacement for you right away. Best, Samantha
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Grace
Dec 9, 2019
Customer service is deeply unhelpful
Customer service is deeply unhelpful. I had my most recent set of contacts lost or stolen, and the representative I've been in touch with simply keeps providing the exact same tracking link and telling me that they were delivered. I've repeatedly offered to pay for a new set if Hubble is unwilling to refund or replace the lost contacts, to no avail. I'm essentially begging for a new order to be placed, at any cost, because I'm so desperate and the representative won't help me. 1/24 Update, per Hubble's request: Customer service rep finally came around and agreed to send me a new shipment as a "one-time exception" to their policy. I gave my office address, which was entered incorrectly. UPS contacted me a week later to address the error, and then I finally got my contacts. Only six weeks later. I still have zero faith in Hubble, and will be canceling for another contact service as soon as I get a new prescription. This was ridiculous.
Response from Hubble ContactsDec 11, 2019
Hi Julia, Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates. We try to make our customers’ experience easy and enjoyable, and in this case, we clearly fell short. I’ve made our corporate customer experience team aware of this issue so they can address any underlying problems and ensure this doesn’t happen again. We’d also like to inform you that your replacement box is already in transit with estimated delivery of Thursday. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Corinna
Dec 9, 2019
I never received my order and asked to…
I never received my order and asked to stop taking out the 130 but they keep trying to take the money off my credit card! I emailed and said I did not receive my contacts but the reply I got was ups said they delivered them!
Response from Hubble ContactsDec 11, 2019
Hi Corinna, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order. I’ve tracked the package via USPS, and it’s currently listed as delivered. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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Erin
Dec 9, 2019
Never use hubble!!!
Hurt my eyes. Optometrist said the lenses are awful for your eyes and that they contain materials that were used in the 80s to make contact lenses. Also, they will not accept returns even if the package is untouched. I would not use these ever again and do not recommend this brand or company.
Response from Hubble ContactsDec 9, 2019
Hi Erin, Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses and that you are unhappy with our return policy. I have had a chance to look into your conversation with our support team, and it seems that we have provided you with all of the information necessary to resolve this issue. I know that this outcome has not been satisfactory, and for clarification, you are welcome to view the return policy that we provide to customers before they even check out. This policy can be found in the TOS at the bottom of our webpage for you to reference. If you have questions about this, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll happily get back to you ASAP! Best, Samantha
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Hamish
Dec 7, 2019
I really wanted to love Hubble…
I really wanted to love Hubble after actively seeking out a good direct-to-consumer brand. I signed up for a trial and never received the lenses to this day, about a week later I started being charged £27 from a random business in NY (studio optix) which my bank picked up as fraudulent and of course I had no recollection of making a transaction to a company of this name in NY (I live in the UK) so they cancelled my card (pain in the butt). To this day, almost six weeks later they are still trying to charge that cancelled card daily. I've emailed to cancel and they say the only way to cancel is by calling a number. Screw that guys, shocking customer experience for a DTC brand that relies on an awesome customer experience.
Response from Hubble ContactsDec 9, 2019
Hi Hamish, Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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Nadine
Dec 7, 2019
Do not buy or wear these contacts. DANGER
I got an ulcer on my eye from having these contacts in for 1 day. My doctor said do not wear or buy these contacts. They dont allow your eye to breath. In fact they (the doctors) are trying to get them banned!!
Response from Hubble ContactsDec 9, 2019
Hi Nadine, Thank you for taking the time to leave this review. We’re sorry to hear that you may have an eye health issue. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Best, Samantha
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Amy
Dec 7, 2019
Contacts were very uncomfortable and…
Contacts were very uncomfortable and very fuzzy when I had put in the brand new prescription that I had got two hours earlier. Very very disappointing
Response from Hubble ContactsDec 9, 2019
Hi Amy, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since canceled your subscription by calling in. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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