Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Cristina
Dec 17, 2019
Intento darme de baja pero no me es…
Intento darme de baja pero no me es posible, las lentillas no se adecuan a lo que necesito, son incomodas y por mas que llamo para solicitar la baja nadie responde al telefono.
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Francisca
Dec 14, 2019
Have not reciwv3d my order from 3…
Have not reciwv3d my order from 3 months ago whereas before it was pretty quick
Response from Hubble ContactsDec 18, 2019
Hi Francisca, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order and apologize for the delay. I've sent you an email to find out more about what happened so that we can make this right. Best, Roxanne
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Margaret Asabe N.
Dec 14, 2019
My 15-year-old daughter registered and…
My 15-year-old daughter registered and got the free trial, then they started taking money off her account monthly. The problem is when she called them she had forgotten her email account details and therefore they said they can't cancel the subscription. So her monthly pocket gets wiped out as the money gets taken out, they have her full name a DOB so surely they can cancel it for her. Please read the small print, we have had a bad experience with Hubble, they are cheap but you could get trapped. We have been told for her to go to her bank close her bank account and open a new one for this problem to be solved.
Response from Hubble ContactsDec 22, 2019
Hi Margaret, Thank you for taking the time to leave this review. I am sorry to hear about your daughter's experience, and I have attempted to look into this for you. We do not have sufficient information to find her communication records with our team, so I will have to ask her to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Kind regards, Samantha
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Seth
Dec 13, 2019
Awful customer service
Awful customer service. They continued to send me contacts to a wrong address without ever sending me order confirmations. The deliveries could not be forwarded because I moved out of the country. They refused to refund the undeliverable orders and charged me again after I requested cancellation. They blamed me over and over on the phone because I requested cancellation by email instead of on the phone. They do not care about their customer's satisfaction AT ALL.
Response from Hubble ContactsDec 22, 2019
Hi Seth, Thank you for taking the time to leave this review. I’m so sorry your orders haven’t arrived and for the unpleasant encounter with our associates. I know how frustrating this must be. We certainly didn’t intend to add to your holiday stress. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Kind regards, Samantha
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Luca D.
Dec 13, 2019
My bad experience
I needed to return two boxes of new untouched contacts lenses, and Joy from the customer service she said that won’t be possible as I peel off the outer delivery box, and that apparently invalided the refund. On top of this, Joy she was so not sympathetic, I felt like talking to a robot, and she was not willing to try to find a compromise. This is what a customer service oriented company would have done. Instead, she decided to hang up the phone on me, after I have been a customer for almost 2 years. 😏 Waste of money, waste of product that can be reused as it was unopened. Then we wonder why we create more unnecessary products that pollute our planet. I’m so glad I canceled. I left a comment on their Instagram, but they removed it as they don’t want to face the negative reviews, that’s why I’m leaving my experience on here.
Response from Hubble ContactsDec 22, 2019
Hi Luca, Thank you for taking the time to leave this review. I’m sorry that you are unhappy with our return policy and with your unpleasant encounter with one of our associates. We won’t be able to issue a refund if the outer shipping package has been opened. We totally get that it’s inconvenient and frustrating, but we have this policy in place to ensure the continued quality of our product for future customers. We try to make our customers’ experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. I’d like to find out more about your interactions with our team and see what I can do to help. Please feel free to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Kind regards, Samantha
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Gurpreet R.
Dec 13, 2019
Just a warning
Just a warning. The trial is for 2 weeks, and you will automatically be subscribing to a monthly package. Which makes sense, however uk subscriber be aware, the 2 week trail will arrive in 13 days. I tried one pair for a day. The next day, I had a charge from Hubble for the next months subscription. Great business practice to prey on people who aren’t paying close attention. Try the company daysoft, it’s actually £12 for a months supply, rather than £27 which Hubble charges. Just my 2 cent
Response from Hubble ContactsDec 22, 2019
Hi Gurpreet, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel or skip your next charge date - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Please let us know if there is anything we can do to modify your subscription to better fit your needs by emailing my team at [email protected] with the subject line "ATTN: Trust Pilot". Kind regards, Samantha
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Eva
Dec 12, 2019
Contacts are not that great
Contacts are not that great. Half of the box i couldn't even use, even after flipping them inside out. They dry out very quickly, I would not buy them again.
Response from Hubble ContactsDec 22, 2019
Hi Eva, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses. I can see that you have since canceled your subscription by calling in after receiving the free box. We appreciate the feedback and welcome you to send any other questions or concerns to my team at [email protected] using the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Best regards, Samantha
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JASON
Dec 11, 2019
They have took money out of my account…
They have took money out of my account 2 times now without my permission. Don't do it people
Response from Hubble ContactsDec 11, 2019
Hi Jason, Thank you for taking the time to leave this review. I'm so sorry to hear these shipments came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you with more information. Best, Samantha
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