Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jo
Ces lentilles sont affreuses, elles assèchent les yeux et sont très rigide. De plus le service à la clientèle est inexistant. Les agents qui répondent aux questions sont toujours vague et n’ont jamais de réponse concrète. C’est une grosse arnaque, lorsque vous décidez d’annuler votre abonnement. Cela peut seulement être fait par téléphone et ils vous chargeront juste avant de procéder à l’annulation. Ce sont des voleurs!!
Emily
make my eyes hurt, dry, and are very uncomfortable
Response from Hubble ContactsJan 1, 2020
Hi Emily, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. I can see that you have since canceled your subscription by calling in last June 17. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
Melissa
Lenses are uncomfortable, I don't want them, and I HATE that I have to call to cancel. You need to make it possible to cancel an account without calling. Chat is always a good option.
Response from Hubble ContactsJan 1, 2020
Hi Melissa, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not comfortable and that you are unhappy with our cancellation policy. We appreciate the feedback about adding the chat service and would like to let you know that our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. I cannot help you further over this platform but I've sent some more information to your email. Best, Samantha
John
Absolutely outrageous company! They have a great sign up experience but to cancel subscription you need to call an international number. There is no option in the account section to cancel. Be careful and DO NOT order from them, there are much better companies out there.
Response from Hubble ContactsJan 1, 2020
Hi John, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription and we'd like to look into this a bit more. So I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
Chloe M.
I have tried to cancel my subscription so many times but they keep charging me every month! DO NOT BUY! Attention Trust Pilot! Do not buy from this company.
Response from Hubble ContactsJan 1, 2020
Hi Chloe, Thank you for taking the time to leave this review. I am sorry to hear that you have not had a great Hubble experience. I'd like to find out what happened and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Jason O.
Honestly the biggest problem was my own fault, and I didn't have a chance to end my subscription before the charged me again. These contacts are junk. They barely fit, they do not confirm your prescription with your doctor like they say they do. They dry my eyes out like no other. After about 4 hours of wear I couldn't wait to get the out.
Diana M S.
I can't get this company to STOP sending and CHARGING me $36.00 every month for several months, no matter how much I've begged them to stop. Diana Stio 201-407-9767
Response from Hubble ContactsJan 1, 2020
Hi Diana, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your subscription. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
Rosario
I cancell my subscription to this and they keep sending me the contacts and I keep getting changed for it
Response from Hubble ContactsDec 18, 2019
Hi Rosario, Thank you for taking the time to leave this review. I am sorry to hear about the charge. I have had a chance to look into your conversations with our email team, in which they've informed you to call to close your subscription. I can see that you have not made a call to our cancellations team at this point. To fully cancel your account, please call us at 1-844-334-1640 between 9AM and 5PM EST, Monday through Friday, and 1PM and 5PM, Saturday, excluding federal holidays. Kindly use the return label we attached to the email sent today. All you’ll need to do is print and put the label to your *unopened* package and drop it in the mail. Packages must be *unopened* and returned within 30 days after you received them to be eligible for a refund. A refund will be issued once we have received your returned order at our facility. Best, Roxanne
