Hubble ContactsReviews of hubblecontacts.com

Es una estafa, intentas darte de baja y no te lo hacen pero lo peor de todo te siguen cobrando sin posibilidad de reclamación. Yo ya estoy mirándolo con una abogada. Estafadores!

I have repeatedly asked for you to stop my subscription and my request are ignored.

If I could give 0 stars I would!! The lense it self wernt too bad but like they said when promoting the lenses that this is a £1 trial. I dont understand why I was charged the next month £27??? I did not sign up to any subscription and nor did they notify me that once I order the £1 trial box I will have to pay the following month. This is completely misleading the customer. This was so upsetting for me to see my card being charged for something I am unaware off. I cant get through to then and have tried emailing them. Their website is sooo poor.... PLEASE DO NOT FALL FOR THEIR £1 TRIAL BOX....... BECAUSE THERE IS THE CATCH WHERE THEY CHARGE YOUR CARD £27 A MONTH LATER WITHOUT YOUR KNOWLEDGE!!!!!

I called to cancel after my first box because they were not comfortable in my eyes and I couldn't wear them. 10+ months later and they are still charging and shipping them. I kept getting spam emails after I had cancelled (or so I thought) so I blocked them. Came to my old mailbox (where my house burnt down - so we don't check it very often) to find a pile of hubble boxes in there and my mom's card has over 500$ in charges from them. She is calling the credit card company to put a stop to letting them charge, but that still leaves me on the hook for 500$ that I was under the impression was cancelled and should never have been charged in the first place. I am beyond upset that this company thinks they can get away with "oh you never made the call, our records don't show your attempt to cancel, we have nothing in our system saying you cancelled". Seeing that "calls were never actually made" on a lot of reviews. I haven't even been able to reach a person yet because the customer service is so poor. I doubt the company will do ANYTHING to resolve this, but I will go to whatever lengths are necessary to get this resolved....in a TIMELY FASHION. I should never have been charged passed the 1$ box that I called within a week of getting to cancel. SO upset with this company. I am expecting my first child and then I get this sprung on me. Not a good way to keep a pregnant woman with minimal stress when a bill that shouldn't exist is suddenly thrown at you. That the company I thought was reputable and trustworthy, is in fact, not trustworthy, is VERY disheartening. They continued to charge for a service that a cancellation had been requested months previous. I am so upset. I can't say it enough.

I honestly am very disappointed about the service I have received from this company. I tried canceling multiple times and they just kept giving me the run around via email. Then I finally call to cancel my subscription, the guy informs me that he has canceled it and two days later I get billed again for $39 for something that I was not made aware of that would be charged again because the contacts mailed out the same day that I called in to cancel. Very unprofessional and was told that they could not do anything about it. Will never order from them or recommend them to anyone.

there are so many things wrong with this company, i truly wanted to like it but the contacts were horrible. trying to cancel was a nightmare and i truly think they make the process hard to trap you in it. I've used contacts for over 15 years, numerous brands and these were absolutely miserable to wear. I've been on hold trying to cancel for over 10 minutes, i've given up before but there's no way to cancel online. EDIT: I'm unable to attach photos but the call was 9 minutes and 21 seconds, slightly exaggerated to 10 but anyone at Hubble claiming it was 2 minutes is lying. Not a good look.

I bought your contact lenses and returned them, i would like my return money back in my td account of 128.00.

The contacts were good but the customer service was terrible. I was charged for a subscription before I received my trial box in the mail. Since I wanted to try them out first, I sent back the subscription. They told me I had to get it back to them within 15 days of my receiving it in order to get a refund (reasonable) but it took them 73 days and 3 emails/phone calls to refund me. They were even a little short on the refund, about $20 less than what I paid. THEN I found out that they didn’t cancel my subscription so I was charged again and sent another 3 months worth of contacts. When I talked to customer service again I was told that they would send me a box so I could ship them back for free. That was a month and a half ago and I haven’t received the box.