Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Moe
Jan 9, 2020
Poor customer service.Need to contact…
Poor customer service.Need to contact multiple people to solve one issue.
Response from Hubble ContactsFeb 4, 2020
Hi Murtoza, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our policies. I did take the time to read through your ticket with our support team, and I can see that they issued you a refund already. I know this exchange with our email team has been frustrating, but they don't have a platform to cancel a subscription, that is why they ask you to call our phone line. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Eduardina
Jan 9, 2020
Je veut être remboursé
Je veut être remboursé
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Janine
Jan 9, 2020
This is a horrible system
This is a horrible system. I have requested my order to be stopped 3 times. I have sent back the contacts that keep coming and they have yet to credit back my card (3 months later). I have been in contact with customer service through the phone and email both can't seem to fix the problem. The contacts were uncomfortable. The saving are not worth the hassle
Response from Hubble ContactsFeb 4, 2020
Hi Janine, Thank you for taking the time to leave this review and returning the product! I'm so sorry to hear Hubble Contacts didn't work out for you. I've just had a chance to look through your tickets with our team, and I can see that we received your return on December 27. It looks like it was waiting in a queue to be refunded - so when you call on January 9 our support team issued you a refund. We know it's been a long wait, as returns can sometimes take a few weeks up to months to make it back to our warehouse and be scanned in properly. Your subscription is canceled and you will not receive any further charges. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Ss
Jan 9, 2020
Don’t listen when you tell them to…
Don’t listen when you tell them to cancel the first time and then keep charging you 🤬
Response from Hubble ContactsFeb 7, 2020
Hi Fauve, Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have had a chance to look into your conversations with our team, in which they canceled both of your accounts on January 9, 7:38 est. I don't see any email or call from you prior to getting a charge. If you have any further questions or concerns, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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Kelsey
Jan 9, 2020
I returned a pack of contacts and they…
I returned a pack of contacts and they never refunded my money
Response from Hubble ContactsJan 29, 2020
Hi, Kelsey, Thank you for taking the time to leave this review. I'm so sorry to hear that your refund has been delayed. I did look into this for you and it looks like we don't have your package. A refund will be issued once we have received your returned order at our facility. I cannot help you further over this platform but you may reach out to us over email at [email protected] with the subject line "Attn: Social" if you have any further questions or concerns. Thank you! All the best, Samantha
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Robin
Jan 9, 2020
They will not let you cancel an order
They will not let you cancel an order. Its ridiculous.
Response from Hubble ContactsJan 29, 2020
Hi, Robin, Thank you for taking the time to leave this review. I was able to listen to the conversation over the phone with the agent and they canceled your account and informed you that we're unfortunately unable to pull the order back if the charge has been processed. We understand the frustration with all these policies that is why first had we gave our customers all-access to skip unwanted upcoming charges in the account and call in to cancel without any termination fees. I cannot help you further over this platform but you may reach out to us over email at [email protected] with the subject line "Attn: Social" if you have any further questions or concerns. Thank you! All the best, Samantha
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Brent O.
Jan 8, 2020
THIS company is a total fraud!
THIS company is a total fraud!! Took my 130 dollars just before Christmas and I didn’t even get the trial pair!! And can’t get ahold of anybody to get my money back!!
Response from Hubble ContactsFeb 4, 2020
Hi Brent, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your free box order and you have been charged for the paid box. We do not have sufficient information to find your account records - so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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Janis T.
Jan 7, 2020
My boyfriend wanted to try them out
My boyfriend wanted to try them out, and is waiting over a month for the trial pair. AND they charged his card $130 dollars for more, before the trial pack even reached the mailbox. He phoned and they said he can have a refund when he ships the 2nd box back to them. What? ? They're not even supposed to charge until we've tried the TRIAL . Now refusing to give the money back til they get the contacts is outrageous. Don't get scammed by these people. I'd like to tell you how the product itself is, but we are now waiting for TWO packages, so we have no idea.
Response from Hubble ContactsFeb 4, 2020
Hi Janis, Thank you for taking the time to leave this review. I am sorry to hear about your boyfriend's experience. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Samantha
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