Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Angela
Jan 9, 2020
Hubble is an absolute scam
Hubble is an absolute scam. They billed my credit card without my consent and have taken over 2 months to issue the refund after I sent back their products.
Response from Hubble ContactsFeb 2, 2020
Hi Angela, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience. The subscription plan is described on our site and outlined in the TOS that you agreed to at checkout, along with the refund and return policies. Returns can sometimes take a few weeks up to months to make it back and be scanned properly. We will only issue a refund once we have received a returned order at our facility. Your request for a refund has been approved and processed on January 16. Feel free to reach out to my team at [email protected] if there's anything we can help with. All the best, Samantha
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Alanna
Jan 9, 2020
Constant dry eyes
I after using them for 3 weeks I had to stop my eyes were constantly dry. I had to start using eye drops daily and I never had to do this before. My eye doctor said that the contacts used by Hubble are the oldest technology covered by fancy new artwork. I would not recommend you buy them.
Response from Hubble ContactsFeb 2, 2020
Hi Alanna, Thank you for taking the time to leave this review. I am sorry to hear you did not get on well with the lenses. If the lenses purchased were not recommended by your eye care doctor, there would be a chance of it not being suitable for your eyes. Your subscription is canceled and you will not receive any further charges. Feel free to reach out to my team at [email protected] if there's anything we can help with. All the best, Samantha
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Catherine
Jan 9, 2020
I hated them
I hated them. Irritated my eyes and constantly fell out
Response from Hubble ContactsFeb 2, 2020
Hi Catherine, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have not reached out to our customer support team at this point. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" to chat about your experience and see what I can do to help. All the best, Samantha
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Haley
Jan 9, 2020
Honestly
Honestly, they don’t provide enough oxygen to your eyes causing you to feel really tired and your eyes hurt and lose focus. My eye dried out very fast with these. They are also difficult to put in and take out.
Response from Hubble ContactsFeb 2, 2020
Hi Haley, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses. If you continue to experience discomfort with our lenses, please remove them and refer to the doctor who prescribed your Hubble Contacts. Feel free to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" if there's anything we can help with. All the best, Samantha
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Mariona
Jan 9, 2020
FRAUD
I am still waiting for my refund and its been already 2 months since I sent the product back. I feel is a fraud
Response from Hubble ContactsFeb 2, 2020
Hi Mariona, Thank you for taking the time to leave this review. I hear what you’re saying. It can be really frustrating to wait for a refund. A refund will be issued once we have received your returned order at our facility; however, we don't have your package yet. I’m sorry you’ve had to spend so much time on this. If you have any further questions or concerns, please let me know through an email at [email protected]. I’m here to help! All the best, Samantha
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Carrie
Jan 9, 2020
Not to great
They keep sending even though you have cancelled. Their contacts are very thick. Feels different wearing them.
Response from Hubble ContactsFeb 2, 2020
Hi Carrie, Thank you for taking the time to leave this review. I am sorry to hear you haven’t had a good experience with cancellation and our lenses. I did take the time to read through your ticket with our support team, and I can see that they informed you to call in order to cancel the account last July. But I can see that you have not reached out to our cancellations team after that. I’m so sorry about this but it looks like your account is still active. If you’d still rather cancel your subscription, just give our cancellation line a call at +1 647 557 7765 , between the hours of 9AM and 5PM EST, Mondays - Fridays excluding federal holidays. Here to help, Samantha
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Erica
Jan 9, 2020
Took money out of my account when I…
Took money out of my account when I requested to cancel my subscription
Response from Hubble ContactsFeb 4, 2020
Hi Erica, Thank you for taking the time to leave this review. I’m so sorry about this but it looks like your account is still active. I have had a chance to look into your tickets with our team, and it seems that we have informed you to call but I do not see a record of you calling our phone line. Our email department doesn't have a platform to cancel a subscription so please give our cancellation line a call at +1 647 557 7765, between the hours of 9 AM and 5 PM EST, Monday - Friday excluding federal holidays. Best, Samantha
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Frederique
Jan 9, 2020
They are thin
They are thin, they hurts and i don't like that i need to call to cancel my account. I'm from Canada, i can't call on the USA. Also, it took weeks for them to gave me a refund after i reshipped my order. I needed to sent at least 6 email and i Spike with 5 different people.... Dissapointed. I Will never Buy from them
Response from Hubble ContactsFeb 4, 2020
Hi Frederique, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and policies. Returns can sometimes take a few weeks up to months to make it back and be scanned properly. We know it's been a long wait but rest assured that your refund has been processed already. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Please make sure to call our cancellation line to close your account. Best, Samantha
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