Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 531 reviews with 2 stars · Clear filters

Syvanna
Dec 4, 2020
experiencing problems with contacts/not…
experiencing problems with contacts/not focusing very well. Generally unsatisfied.
Response from Hubble ContactsDec 27, 2020
Hi Syvanna, Thank you for taking the time to leave this review. We’re sorry to hear the contacts didn’t work out for you this time. I can see that you have since cancelled your subscription on December 4. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Roxanne
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Cody
Dec 4, 2020
After purchasing the initial package…
After purchasing the initial package for $1 the 6 boxes were auto renewed before the initial trial package was even delivered. What's the point of a trial box if you can't even try it first before its auto renewed. Now to cancel there is no way to just do it online and I have to call in as if a retention team would be able to stop me from cancelling. Only reason I gave two stars is because the contacts themselves are at least good quality, but the business practices are quite sneaky.
Response from Hubble ContactsJan 3, 2021
Hi Cody, Thank you for taking the time to leave this review. I’m so glad that the lenses is working out for you, although sorry about the delay in shipment and service you received from our support team was not up to standards. We would love to help you solve the problem you’re having with our service so we'll be reaching out to you from email. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Best, Roxanne
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elleni
Dec 4, 2020
Sent me the wrong strength contact lens
Sent me the wrong strength contact lens
Response from Hubble ContactsDec 13, 2020
Hi Elleni, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with wrong powers. I'd be more than happy to update your powers for you in your account. To do so, I will reach out to you shortly via email. Looking forward to hearing back from you. Best, Roxanne
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Jules
Dec 4, 2020
Good contacts. Bad business model
I like the contacts but the auto renew with no notice drives me crazy. I don’t go through them that fast and often want to postpone the renewal but they don’t give me any notice about it. You also can’t cancel your subscription without calling in and waiting on hold forever. Same as all those companies that want your money - they make it very difficult to cancel.
Response from Hubble ContactsDec 13, 2020
Hi Jules, Thank you for taking the time to leave this review. I’m so glad that the lenses is working out for you, although sorry that you had some trouble managing and cancelling your subscription. We know how important it is to get your contacts within a reliable time frame so you don’t run out, so we send your lenses quarterly. We give you the option to manage your subscription through your Hubble account, where you can skip shipments or adjust your delivery frequency by viewing your Delivery Schedule. I will reach out to you shortly via email, to discuss a solution and more options to you. Looking forward to hearing back from you. Best, Roxanne
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Aleishya
Dec 4, 2020
Unfortunately I have found that the…
Unfortunately I have found that the daily Hubble contacts are very drying, and cause a lot of irritation.
Response from Hubble ContactsDec 27, 2020
Hi Aleishya, Thank you for taking the time to leave this review. We’re sorry to hear the contacts didn’t work out for you this time. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I will reach out to you shortly via email to discuss the situation. Looking forward to hearing back from you. Best, Roxanne
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Mathieu
Dec 4, 2020
Both times I bought lenses
Both times I bought lenses, they were delivered late
Response from Hubble ContactsJan 3, 2021
Hi Mathieu, Thank you for taking the time to leave this review. I’m so sorry about the delay but I’m glad you checked in about this! We know how important it is to get your contacts within a reliable time frame so you don’t run out. I will reach out to you shortly via email to give more information and option to manage your subscription. Thanks for your time, and hope to hear back from you. Best, Roxanne
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Emily C.
Nov 26, 2020
Didn't match my prescription
My contacts lenses arrived and I was very excited but I came to find that these lenses were not in fact suited to my prescription as they were fuzzy, at though there were inside out but no, they just arent right at all. They were only £1 but I suppose you pay for quality.
Response from Hubble ContactsNov 29, 2020
Hi Emily, Thank you for taking the time to leave this review. I’m so sorry to hear of your less than satisfactory experience with our lenses and hope you will accept our sincerest apologies. Please give us an email at [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Samantha
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Daniel
Nov 24, 2020
Very inconvenient
I should be able to cancel my subscriptions from the web page and not have to contact customer service to do so.
Response from Hubble ContactsNov 29, 2020
Hi Daniel, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. I can see that you have since cancelled your subscription by emailing in. I fully respect your decision and can only apologize for any problems you have experienced. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Samantha
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