Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsNov 11, 2025

Hi Tshering, we’re truly sorry you’ve had a frustrating experience with both the product and our service. I noticed that two of your most recent orders were canceled and refunded due to a prescription issue. We want to look into what went wrong and see how we can make it right. Our customer service team will reach out to ensure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 10, 2025

We’re very sorry to hear that, Angie. That’s not the experience we want for our customers. Our team will be reaching out via email to help make this right and ensure your feedback is shared with our Quality team. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 6, 2025

Hey Crespin, we’re really sorry for the trouble with your subscription and how to manage your account using the portal. That’s definitely not the smooth experience we aim to provide. Our customer service team will reach out to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 4, 2025

Oh no, Nicole! We’re really sorry for the mix-up. After checking, it looks like your subscription wasn’t properly put on hold during your last conversation with our team. We’ll issue a refund for your most recent order, which should reflect back in your account within 10 business days, depending on your bank’s policy. Our customer service team will also reach out to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 4, 2025

Hi K, we’re really sorry to hear about the multiple issues you’ve run into - from the damaged lenses to the billing and account name errors. That’s certainly not the experience we want for you, and we want to make this right. We’ve already processed a replacement to cover the defective lenses you received. If you’d like to continue your subscription, we’d be happy to revert your original price and remove the tariff increase as a thank-you for your continued support. Our customer service team will reach out to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 4, 2025

Hi Michael! Thank you for sharing such detailed feedback. It means a lot. We’re sorry to hear about your recent experience. We completely understand how important it is for the packaging and print to be clear and easy to read. Due to new regulatory requirements, we updated our blister design to meet labeling standards. We weren't aware this was creating issues for our customers. Really appreciate you letting us know! We’ve shared it with our product team and will keep this top of mind for future design updates. As for pricing, the recent change was related to new tariffs, but as one of our valued customers, we’ve gone ahead and reverted it. We’ve also escalated your delivery concerns to our fulfillment team to review. Our customer service team will reach out to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 4, 2025

Thank you for your feedback, Alejandro. We’re sorry to hear about your experience and understand your concern. It looks like our team recently assisted you, and your order was delivered, but we’ll reach out to ensure everything is fully resolved. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 4, 2025

Hi Kelsie! We’re very sorry to hear about your experience and the discomfort you described. Your eye health is extremely important to us. While we haven’t heard from you yet regarding this matter, our team will be reaching out to ensure everything is taken care of and to share your feedback with our Quality team. Kind regards, The Hubble Contacts Team