Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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They are uncomfortable and don’t fit in the eyes properly. First time I’ve had this issue. Wanted to return them because I didn’t realize it was an automatic subscription (which is the worst type of money scam) and they refused to reimburse. So much for backing their product.
Response from Hubble ContactsJan 26, 2020
Hi, Cassandra,
Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since canceled your subscription by calling in. If there's anything we can do to make your Hubble experience even better, just email [email protected] with the subject line "ATTN: Trustpilot".
All the best,
Samantha
DA
David
Low quality product!
Low quality product!
Subscribe monthly purchase without notifying me! No honesty!
Response from Hubble ContactsJan 26, 2020
Hi, David,
Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you!
Is there any way we can customize your subscription to better suit your needs? For example, many of our customers prefer to skip upcoming orders or change the frequency of their deliveries! I can help you with that, or you can do that directly from your Hubble account.
If you’d still rather cancel your subscription, it’s easy - just call at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays excluding federal holidays.
All the best,
Samantha
AM
Amie
This is the JustFab of contacts
This is the JustFab of contacts.
The contacts themselves are mediocre quality.
I got the trial, didn't cancel in time and got billed the rushed first shipment, but quickly emailed them to say I didn't need any more contacts. No more contacts sent to me, no more billing. Account closed. Or so I thought. A year later, I saw on my credit card statement that I was charged for a contact subscription, despite never having asked them for more or even interacting with Hubble in ANY way for more than a year. I emailed and they said that the account was actually still active... Why they choose to randomly charge my credit card after a full year of inactivity had not been explained.
01.29.2020: Reply to the reply:
Lol you can clearly see how ridiculous this company is.
"I'm so sorry to hear this shipment came as a surprise!" Are we serious here? Nothing, no shipments for a year (Nov 2018 to Jan 2020), and suddenly one now, and they're "surprised" that I'm surprised??
"...there is a card update.." Nope, nothing changed with my card. Hubble just randomly charged my credit card after a year of not doing so.
"...we'd love the chance to speak with you about what hasn't been working." Ahhh retention strategies on full display here! No I don't want to speak with you. I have a very long chain of "going-nowhere" emails with your company already. I have already made my intentions crystal clear (I want to cancel the subscription). I have already stated that several times. It has been clearly established what isn't working (price, frequency, fraudulent billing practices, lack of professional customer service, etc.)
I'd still give Hubble zero stars, or even negative stars, if possible. Still the JustFab of contacts.
Response from Hubble ContactsJan 29, 2020
Hi Amie,
Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! Hubble is designed to be a subscription-based program and we'll continue to provide your lenses until you've unsubscribed. Remember, until this account is canceled, our system will automatically restore once there is a card update and/or charge your account again.
If you'd like to cancel completely, we're very sorry to see you go, but we'd love the chance to speak with you about what hasn't been working. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
All the best,
Samantha
IV
Ivette
Horrible
Horrible! I always had changed my date or pushed the date to a later time. One time i notice a charge of $130 on my account And i called CS and they told me
Something on their website happened and Thats why i was charged, thats their excuse. Long story short i got the contact filled out the papers to have the contacts sent back and i would get a my money back! Its been two months and nothing so im out 130$
And no contacts i find you guys to be thieves! Refund me my money
Response from Hubble ContactsJan 29, 2020
Hi Ivette,
Thank you for taking the time to leave this review. I'm so sorry to hear about your experience. Upon checking, you've been updating the shipment date since July but in November you've updated shipment date to December 31, at the same time changed the interval frequency. So the action of updating the next shipment to December 31 did not take effect because of changing the frequency afterward. Meanwhile, we’re still waiting to receive your package back at our warehouse. A refund will be issued once we have received your returned order at our facility. If you have questions about this, please send an email to [email protected] and we'll happily get back to you ASAP!
All the best,
Samantha
BR
Bram
They did not work good at all
They did not work good at all . Would not recommend cheap contacts
Response from Hubble ContactsJan 29, 2020
Hi, Bram,
Thank you for taking the time to leave this review. I'm sorry to hear that these lenses are not working for you. I did take the time to read through your ticket with our support team, and I can see that they ended up sending a replacement order with the correct powers in August. We'd love the chance to speak with you about what hasn't been working so we've reached out to you via email about this.
All the best,
Samantha
GI
Gilles
Return contact lens never received the…
Return contact lens never received the refund.
Response from Hubble ContactsJan 29, 2020
Hi, Gilles,
Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed. I can see that you have not reached out to our customer support team recently so we've reached out to you via email so that we can make this right.
All the best,
Samantha
JA
Jasmine
Disappointed!
I signed up for Hubble's free two week trial. I was not too impressed with the contacts themselves, so I went to cancel, only to find it's impossible to cancel the subscription online. I emailed to cancel my subscription, but customer service only responded to my email after my credit card had been charged for an additional two weeks. I complained, but they don't do refunds...? Even if I had attempted to cancel by reaching out prior to the next payment. Anyway, the second batch of contacts that I begrudgingly paid for were terrible. All of the left eye contacts were split! I disliked interacting with customer service the first time, and was about to go on a trip, so I bit the cost and threw out the contacts, and got a rush order of different ones... Overall disappointed and would not recommend Hubble.
Response from Hubble ContactsJan 29, 2020
Hi, Jasmine,
Thank you for taking the time to leave this review. I am sorry to hear that the product you received and the interaction with our team weren't up to your standards. Our email department doesn't have a platform to cancel a subscription that is why we informed you to call. I can see that you have not called us yet because your account is active. We've reached out to you via email to find out more about your interactions with our team and get to the bottom of this.
All the best,
Samantha
BR
Brittney
Been waiting 3 months for my contacts…
Been waiting 3 months for my contacts to be returned to get my money back from Hubble because they didn’t work for me and cost too much
Response from Hubble ContactsJan 29, 2020
Hi, Brittney,
Thank you for taking the time to leave this review. I am sorry to hear that these lenses are not working for you and that your refund has been delayed. I did look into this for you and we have received your package back at our warehouse. You were refunded last January 6 and may take between 3-10 business days to show on your statement, depending on your bank.
Your subscription is active with the next charge date of April 27. You have the option to manage your subscription through your Hubble account. You can skip shipments by logging into your Hubble account and going to your Delivery Schedule. If you do not wish to continue your subscription simply log into your account and follow the instructions to cancel!
All the best,
Samantha
