Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi Jemmy,
Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses. I can see that you have not reached out to our customer support team at this point. We'd love the chance to speak with you about what hasn't been working so kindly send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP.
All the best,
Roxanne
KH
Krista H.
It’s been a few years and you still…
It’s been a few years and you still haven’t added an astigmatism option?
Response from Hubble ContactsJan 22, 2020
Hi Krista,
Thank you for taking the time to leave this review. We know it's been a long wait, but hopefully, it won't be too much longer! We're testing out different options that offer you an affordable daily toric lens. We'll let you know when we launch!
All the best,
Roxanne
SP
Spencer
worst contacts ever
The quality of these lenses is terrible. They feel cheap, they are uncomfortable and they are made with out dated technology which is why they are cheap. They aren’t much cheaper than the brand that I get from my eye doctor. Plus I ordered a trial version of these and all I had to do was pay the shipping. They charged my card for a monthly subscription before I even received my trial pairs! Needless to say customer service was an absolute joke. Don’t use this company, use one that has better quality materials and service
Response from Hubble ContactsJan 22, 2020
Hi Alyssa,
Thank you for taking the time to leave this review. I'm sorry to hear Hubble lenses and our pricing didn't work well for you. I completely understand how frustrating that must be. Having checked the account, it shows that your free box was delivered before you were charged with a paid box.
All the tools necessary to skip and modify your subscription ship out dates are conveniently located in your account! We do always depend on how the subscription has been managed. If you have any questions about this, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out!
All the best,
Samantha
LE
Leah
Dried my eyes out
Dried my eyes out, impossible to cancel, more expensive than just getting monthlies.
Response from Hubble ContactsJan 22, 2020
Hi Leah,
Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses, pricing, and cancellation. I can see that you have since canceled your subscription by calling on January 9. If you have any questions about this, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out!
All the best,
Samantha
MF
Mf
Near to impossible to cancel a…
Near to impossible to cancel a subscription
Response from Hubble ContactsJan 22, 2020
Hi Mirella,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I've reached out to you via email to chat about your experience and see what I can do to help.
All the best,
Samantha
CR
Crystal
Took money from my account after I had…
Took money from my account after I had cancelled my subscription.....
Response from Hubble ContactsJan 26, 2020
Hi Crystal,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have not reached out to our cancellations team yet. We've reached out to you via email for further assistance!
All the best,
Samantha
LO
Lou
Never got a refund
Hubble sent me 128$ worth of contacts which I did not order. They refused to give me a refund even though I had sent the package back.
Response from Hubble ContactsJan 26, 2020
Hi Lou,
Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed. Your return has not been received at our warehouse, so we can not refund them. We do request that you keep a receipt or take a photo of the stamped/labeled return order before shipping it back, so if you have that info, I can submit that to my supervisor for approval. Kindly send that to [email protected].
Furthermore, your account is active with the next charge date of February 11. Is there anything we can do to modify your subscription to better fit your needs? For example, many of our customers prefer to skip upcoming orders or change the frequency of their deliveries so that our service suits their needs! I can help you with that, or you can do that directly from your Hubble account.
If you’d still rather cancel your subscription, just give our cancellation line a call at +1 647 557 7765 , between the hours of 9AM and 5PM EST, Mondays - Fridays excluding Federal Holidays.
All the best,
Samantha
AL
Alexandria
Stop sending me this garbage I want my money back
I only ever wanted the trial I hate your contacts and you keep sending me them and taking hundreds of dollars from my account I would give them a 0 star rating if I could they are impossible to get in way to big even had friends that where contacts all the time take a look at them and tried getting help and they say there garbage to I got a eye infection and a scratched cornea trying to wear your stupid product I want my money back and I want the subscription or whatever cancelled so I never have anymore useless garbage contact being sent to my house sincerely Alexandria hull
Response from Hubble ContactsJan 26, 2020
Hi, Alexandria,
Thank you for taking the time to leave this review. We’re sorry to hear that you may have an eye health issue. As you may know, complications from contact lens wear can have serious effects on your vision and overall eye health. If you believe you may have an eye health issue but have not seen your eye care professional, we recommend that you stop using your Hubble contacts and seek immediate medical attention. Because we will need to keep a complete record of this, please send an email to [email protected] so that we can put you in touch with the correct department!
All the best,
Samantha
