Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Marie-Claude
Neefs multisoins/md.
Response from Hubble ContactsFeb 8, 2020
Hi Marie-Claude, Thank you for taking the time to leave this review. We, unfortunately, do not offer that specific product at the moment but we'll be sure to notify you when we get them in. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. Simply log into your account and follow the instructions to cancel! Best, Samantha
Tammy
Please discount my account . I do not wish to receive ANYTHING ELSE Please !
Response from Hubble ContactsFeb 7, 2020
Hi Tammy, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer; I'd be happy to cancel your subscription (although we're sad to see you go!), but unfortunately, that is done by a different department! To cancel, just give our cancellation line a call at +1 647 557 7765, between the hours of 9 AM and 5 PM EST, Monday - Fridays excluding federal holidays. Hoping to hear from you soon! Best, Samantha
abdulmohsen
The worst costumer service very unprofessional
Response from Hubble ContactsFeb 7, 2020
Hi Abdulmohsen, Thank you for taking the time to leave this review. I’m sorry to hear about your frustrating experience with our team. I've reached out to you from email to find out more about what happened so that we can make this right. Best, Samantha
Geneviève
Worst customer service
Response from Hubble ContactsFeb 7, 2020
Hi Geneviève, Thank you for taking the time to leave this review. I'm sorry to hear that you've had such a poor experience with our team. I've reached out to you from email to find out more about your interactions with our team and get to the bottom of this. Best, Samantha
Naylah S.
You took more money in my bank
Response from Hubble ContactsJan 15, 2020
Hi Naylah, Thank you for taking the time to leave this review. I’m so sorry about this, but when we attempted to send the charge through for your order on December 23, the payment was declined and we see several declined attempts up to date. Hubble is designed to be a subscription-based program and we'll continue to provide your lenses until you've unsubscribed. If you'd like to cancel completely, we're very sorry to see you go, but we'd love the chance to speak with you about what hasn't been working. Please give our cancellation line a call at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays. If you have questions about this, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
Tyson
My wife and I tried them and we decided that we didnt want them but they sent us both contacts so my wife sent them back right away and we are still waiting on 300. Refund they keep giving us the run around on why they wont release our money back to us they avoid us by saying try contacting them in 2 weeks well it's now been 4 months I think worst company ever we want our money back
Response from Hubble ContactsJan 15, 2020
Hi Tyson, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed. We've reached out to you via email with more information. Thank you! Best, Samantha
Shawna
Horrable I sent back 2 boxes of contact both mine and my husband's and it's been 3 months and I still haven't gotten my refund for close to $300. I ask and ask and they tell me they never got the packages back and to keep contacting them every 2 weeks to see if they did but they still haven't impossible that 2 different packages get lost in the mail I have been asking but they refuse my refund this is not a good company
Response from Hubble ContactsJan 16, 2020
Hi Shawna, Thank you for taking the time to leave this review. I am sorry to hear that your refund has been delayed. I know how frustrating this must be. I’ve tracked the package but we still don't have it yet so we can not refund them at this point. If there’s anything else I can help you within the meantime, please let me know by emailing [email protected] with the subject line "ATTN: Trust Pilot". All the best, Samantha
Jimmy
I would like a refund for the shipment I sent back.
Response from Hubble ContactsJan 16, 2020
Hi Jimmy, Thank you for taking the time to leave this review and returning the product! I have reached out to you via email so we can take a closer look at your returned package. All the best, Samantha
