Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsFeb 14, 2020

Hi Mark, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order. I have had a chance to look into your tickets with our team, and it seems that we have provided you a refund for the free box and we in fact send two replacement orders to your confirmed address. If you have any questions, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha

Response from Hubble ContactsFeb 19, 2020

Hi Katie, Thank you for taking the time to leave this review. I am sorry to hear that you have not had a good experience with our team. I can see that you were advised to call in order to cancel your account. We do require you to call in, which is why our phone line is toll-free and does not cost you anything to call. We've reached out to you through email regarding your order. Thank you! Best, Samantha

Response from Hubble ContactsFeb 19, 2020

Hi Sarah, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have not reached out to our customer support team at this point. But we've reached out to you through email to find out more about what happened so that we can make this right. Thank you! Best, Samantha

Response from Hubble ContactsFeb 8, 2020

Hi Laura, Thank you for taking the time to leave this review. I am sorry to hear that the support you receive was unsatisfactory and that you are unhappy with our pricing. I have had a chance to look into your interaction with our team, and I see one email wherein we have changed your shipping address. We welcome you to send any other questions or concerns to my team at [email protected] using the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Warm regards, Samantha

Response from Hubble ContactsFeb 4, 2020

Hi Jenny, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes and you have had some trouble canceling your subscription. I have had a chance to look into your tickets with our team, and it seems that we have provided you with the phone number to our cancellations department. Please call the number we provided via email and one of our agents will be able to cancel your subscription. If you have questions about this, please send an email to [email protected] with the subject line "ATTN: Social" and we'll happily get back to you ASAP! Best, Samantha

Response from Hubble ContactsFeb 7, 2020

Hi Gabrielle, Thank you for taking the time to leave this review and for bringing this to our attention. We take quality issues very seriously. Because we will need to keep a complete record of this, we've reached out from email so that we can put you in touch with the correct department! Best, Samantha

Response from Hubble ContactsFeb 7, 2020

Hi Ola, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed. A refund will be issued once we have received your returned order at our facility. Unfortunately, we’re still waiting to receive your package back at our warehouse, so we can not refund them. Please feel free to reach out to [email protected] with the subject line "ATTN: Trust Pilot" with any additional questions or concerns that you have. Best, Samantha