Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Jess
Jan 24, 2020
The contacts are fine, hard to cancel.
The contacts are fine. The issue is that they have designed their account billing system to be deliberately elusive so that it is quite annoying to cancel your account outside of their customer service timezones.
Response from Hubble ContactsMar 19, 2020
Hi Jess, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policies. I can see that you have since canceled your subscription by calling in on January 24 and our support team placed a replacement order for the package that never arrived. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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kerilewis44
Jan 23, 2020
Another borderline criminal subscription service.. beware giving them your credit card number.
I ordered the $1 trial to try since that is what it is for. It arrived after three weeks... a day after the next $128 was charged to my card. No email reminder or receipt was issued.. Can I return for a full refund? Nope. Customer service was no help and only available during typical working hours. I am left with way too many contacts that aren't great for a huge price that I didn't authorize.
Response from Hubble ContactsFeb 19, 2020
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear about your experience--that sounds frustrating. We try to be as transparent as possible that this is a subscription service by stating it on our web page and providing customers with access to skipping orders on their account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed upon signing up. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will be happy to provide you with a return label. Thank you! Best, Samantha
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Jennifer
Jan 22, 2020
Your company took $128.00 from my…
Your company took $128.00 from my account and i never got the product or money back. You guys suck
Response from Hubble ContactsFeb 19, 2020
Hi Jennifer, Thank you for taking the time to leave this review. I'm sorry to hear that you never receive the order or refund. I would love to find out more about what happened so that we can make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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SP L.
Jan 20, 2020
My daughter used my pay-pal account to…
My daughter used my pay-pal account to purchase the £1 trial pack which she cancelled but didn't cancel the actual repeat order....so understandable HUBBLE went and took a payment of £27 my my pay-pal account. After 10,000 emails (it seemed like 10,00 but it wasn't, it was about 20 emails) I finally got through to someone who sent me a so called returns label, which i printed out and returned on the 24.12.2019...which was the same day i received the email. So please explain to me why i haven't received my refund????????????????????????????????????????? HOW LONG DOES IT TAKE???????????? I feel this HUBBLE company is trying to rip people off!!!!!!!!!!!!!!!!!!!! I can't afford that, sorry. I WOULD LIKE MY MONEY BACK, IT'S COMING UP TO A MONTH THIS THING WAS RETURNED!!!!
Response from Hubble ContactsFeb 19, 2020
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed, and I'd like to look into this for you. We do not have sufficient information to find your account details, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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Linou
Jan 20, 2020
Fuyez...
Sur le plan purement optique je n'ai rien à leur reprocher. Leurs lentilles sont les seules que j'arrive à supporter plus de 4 heures. Je les ai utilisé pendant 1 an. Ca commence à se compliquer quand : - on a besoin de facture pour se faire rembourser par la mutuelle. Les factures ne sont pas disponibles sur le site internet, il faut les demander unitairement. Et la seule adresse de contact sur el site ne répond que très rarement. - il est impossible de stopper son abonnement en ligne. Une fois lancer, pour stopper l'abonnement, il faut passer par l'adresse email... et ils ne répondent pas. - il est impossible de supprimer un moyen de paiement. Oui, parce que dans le cas où vous ne souhaitez pas continuer l'abonnement, vu que vous ne pouvez pas le stopper vous même, vous auriez pu avoir le réflexe de simplement supprimer le numéro de carte bleue... et bien non, c'est impossible de supprimer un moyen de paiement. Bref, vraiment dommage d'être confronté à ce genre de problèmes alors que leurs produits sont bons (en tout cas, me conviennent parfaitement). En l'état je vous dirai de fuir.
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Lyn
Jan 18, 2020
Very untrustworthy company
Very untrustworthy company. Took money out of my bank 7 months after I cancelled. I'm still fighting for a refund which I've just been told will take 6 weeks. Utter, utter liars and very patronising customer service.
Response from Hubble ContactsFeb 19, 2020
Hi Lyn, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with getting your order refunded. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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Blanche
Jan 18, 2020
Block your account and apparently my…
Block your account and apparently my email does not exist in their database unless to send me promotional email Couldn't stop the payments I had to block my credit card I tried to contact them but replied with no help "sorry we can't do anything" I'm very upset I was charged much more than what I wanted for products not that good To avoid
Response from Hubble ContactsFeb 19, 2020
Hi Blandine, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble with our lenses and with canceling your subscription. I know how frustrating this must be. I do have some information that should help clarify the situation: Your online account is not active yet that is why you see that your email does not exist. Also, we advised you to call in order to cancel your subscription and provide you with a return label on February 14. Remember, Hubble is designed to be a subscription-based program and we'll continue to provide your lenses until you've unsubscribed. To cancel, just give our cancellation line a call at +1 647 557 7765 , between the hours of 9AM and 5PM EST, Mondays - Fridays excluding federal holidays. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Ze
Jan 17, 2020
As soon as the contact hit my eye it…
As soon as the contact hit my eye it started to dissolve. As it was disapating I tried to retrieve it out of my eye and it ripped in half. These are very cheap and I see why. I dont know if I got some bad ones or what but i will not be going through the pain and aggravation of this again.
Response from Hubble ContactsFeb 19, 2020
Hi Zenon, Thank you for taking the time to leave this review. I understand that you no longer need these lenses, but in order to assist you with a quality issue, we must connect you with our Quality department. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we will connect you with the appropriate team to resolve this issue. Best, Samantha
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