Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Danica
Jan 24, 2020
Quality is very very bad
Quality is very very bad, it will just suddenly ripped while ur wearing it and soooo many times, its so irritatating that when i blink, the lens will follow and get stuck , few times while i was driving, it just comes off that i have to pull over, will never recommend,
Response from Hubble ContactsFeb 19, 2020
Hi Danica, Thank you for taking the time to leave this review. We take quality issues very seriously at Hubble and would like to put you in contact with our quality team. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" so that we can put you in touch with the correct department! Best, Samantha
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Carla
Jan 24, 2020
Delivery takes weeks ,always late .But…
Delivery takes weeks ,always late .But they take your money on time!!!!
Response from Hubble ContactsFeb 21, 2020
Hi Carla, Thank you for taking the time to leave this review. I’m sorry to hear about your experience. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared, including those charges made on weekends and holidays. Unfortunately, shipping is beyond our control. In case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get it addressed! Best, Samantha
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Jean-Francois
Jan 24, 2020
I TRY TO CANCEL
I TRY TO CANCEL AND IS NOT AN EASY THINGS
Response from Hubble ContactsFeb 21, 2020
Hi Jean-Francois, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. We've reached out to you from email to find out more about what happened so that we can make this right. Thanks! Best, Samantha
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Tatiana
Jan 24, 2020
My shipment is delayed by almost a…
My shipment is delayed by almost a month every month soooooo hard to be pleased with the company.
Response from Hubble ContactsFeb 22, 2020
Hi Tatiana, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived on time. I know how frustrating this must be. Although shipping is beyond our control, in case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get it addressed! Best, Samantha
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Kimberly
Jan 24, 2020
Every month I have to contact Hubble…
Every month I have to contact Hubble asking where my order is.... its becoming not worth the savings
Response from Hubble ContactsFeb 22, 2020
Hi Kimberly, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with your shipments. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. The upcoming charge schedule is posted on your Hubble account, and it can take up to 10 business days for your order to arrive. For the time being, a solution would be to change the interval between charges to 26 days. This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward by emailing my team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll set this up for you. Best, Samantha
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Matthew
Jan 24, 2020
I gave 1 star because you can't give 0.
I gave one star because you can't give 0. I canceled after the first shipment and continue to be charged and receive contacts for over a year. I don't think there is any stopping these people. BEWARE!!!!
Response from Hubble ContactsFeb 22, 2020
Hi Matthew, Thank you for taking the time to leave this review. I’m so sorry about this but it looks like your account is still active. I have had a chance to look into your tickets with our team, and I do see that we've provided you information on how to cancel and return the package for a refund on January 23. We do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. To cancel, please call 1-844-746-9060 between 9 am and 5 pm EST, Monday through Friday. If there's anything we can help you with, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha
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Sugar
Jan 24, 2020
Never received more then 5 pairs but I…
Never received more then 5 pairs but I have been charged for 8 months
Response from Hubble ContactsFeb 22, 2020
Hi Sugar, Thank you for taking the time to leave this review. I am sorry to hear about your issues with the shipments. I’d like to chat about your experience and see what I can do to help. Kindly check your email inbox for our message. Thank you! Best, Samantha
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Barbara
Jan 24, 2020
I’ve been trying for 6 months to cancel…
I’ve been trying for 6 months to cancel my subscription via phone calls with reps and emails. Sure enough, they keep charging my account and more keep being delivered.
Response from Hubble ContactsFeb 22, 2020
Hi Barbara, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your account. I would love to find out more about what happened so that we can make this right, kindly check your email inbox. Thank you! Best, Samantha
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