Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Jenna
Jan 28, 2021
The shipping on my last order was…
The shipping on my last order was rather delayed. The Hubble website indicated that my contacts were set to arrive on a certain date, and I was counting on receiving them on that date as I had a flight booked for the following week. The order never arrived and I was forced to leave home without any contact lenses for 6 weeks. This was obviously a major inconvenience for me.
Response from Hubble ContactsMar 12, 2021
Hi, Jenna, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your orders and apologize for the delay. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thank you. Best, Cristy
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for your O.
Jan 28, 2021
I love that the physical maintenance of…
I love that the physical maintenance of putting in and taking out are easier and more akin to two week contacts, they are feel great in the eye physically and do not dry - however I feel the consistency of the contact’s vision quality could be improved. There is often one of the pair I put in has vision anomalies blurring or just doesn’t seem to be as quality as say Acuvue which are more clear and consistent. I love that Hubble is “thicker” daily as I hate the cleaning process of bi-weekly contacts, and the price is pretty great. the ease with which the ordering and monthly supply show up is fantastic but in the end the quality of the each lens needs to be improved.
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Christian
Jan 22, 2021
Great option
Great option. Reasonable price. Decent package design. Horrible customer convenience as far as cancelling.
Response from Hubble ContactsJan 25, 2021
Hi Christian, Thank you for taking the time to leave this review. I’m happy to hear that the lenses and it's pricing is working well for you. Also, thanks for appreciating our packaging design. We are very sorry that you have had some trouble cancelling your subscription. This is on us. I will reach out to you shortly via email, to discuss a solution to your problem together. Thank you. Best, Roxanne
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Joyce
Jan 22, 2021
Convenient but quality of contacts lacking
Overall, the ordering process is streamlined and I received my orders like clockwork. Great marketing and attractive packaging too. The quality of the contacts isn’t as high as I would like- by the end of the day, my eyes are often quite dry and I can’t wear my contacts as long as with the other brand that I’ve used. Works for now but likely won’t use them for the long haul.
Response from Hubble ContactsJan 27, 2021
Hi Joyce, Thank you for taking the time to leave this review. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. One part that I would like to highlight was the lenses being quick dry. Many times, you can manage this symptoms with over-the-counter treatments like artificial tears. If your dry eye is keeping you from doing day-to-day tasks, or if it gives you discomfort, your doctor needs to know. If you have any questions or concerns feel free to contact us at [email protected]. Again, thank you for taking the time to review our business! Best, Roxanne
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Monique
Dec 28, 2020
I am very satisfied with customer…
I am very satisfied with customer service and the promptness of my deliveries. This a very convenient service. My only complaint is the contacts are not the best quality. My eyes get dry and blurry throughout the day.
Response from Hubble ContactsJan 3, 2021
Hi Monique, Thank you for taking the time to leave this review. I am happy to hear that you had a good experience working with our team and your deliveries have been arriving on time. Although they are occasionally feel dry on your eyes. Many times, you can manage this symptoms with over-the-counter treatments like artificial tears. If your dry eye is keeping you from doing day-to-day tasks, or if it gives you discomfort, your doctor needs to know. Please reach out to [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Best, Roxanne
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Valerie
Dec 18, 2020
It’s nice to just get my contacts in…
It’s nice to just get my contacts in the mail but it’s impossible to contact anyone to freeze my account or stop delivery. I have 3 months back stock of contacts and they just keep coming!
Response from Hubble ContactsDec 20, 2020
Hi Valerie, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you, but sorry that you were not able to reach our customer support team. You can find our contact information that is relevant to where you’re located on our website in the “Help” section, in the Terms of Service, or by logging into your Hubble account. If you've got a stockpile of lenses, we'd be happy to help you adjust your delivery schedule or pause your account for a few months. I’ll be in touch shortly via email to offer you some more options. Looking forward to hearing back from you. Best, Roxanne
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Pat
Dec 17, 2020
So...So
It gets dry fast needs to help block sun rays. They need to make a day an night. Also needs more prescriptions. Other than that it’s clear and inexpensive.
Response from Hubble ContactsDec 20, 2020
Hi Pat, Thank you for taking the time to leave this review. I’m glad that the lenses gives you clear vision and affordability. Our lenses do have a slight blue tint and UV protection, although we hope to have day and night lenses in the future. Over the counter re-wetting drops maybe a relief for dryness. If you feel like it has been too long, the best way to find out why it gets dry fast, and what you can do about it, is to talk to your eye doctor. We hope you continue to enjoy using our lenses and we are happy to answer any questions or concerns you may have at [email protected]. Best, Roxanne
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Kara
Dec 17, 2020
They were decent until i switched to my…
They were decent until i switched to my current prescription and now they are not nearly as clear. Tried a couple boxes even but they're not great and it feels like I see slightly double at times. Have used this company for a while now to save money and they're ok but not the greatest contacts ever. Can't wear them as long as others and they have this weird thing with flipping inside out so i have to make sure I have extras on hand in case the first one out of the package doesn't invert correctly
Response from Hubble ContactsDec 27, 2020
Hi Kara, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses didn't work out for you this time. I completely understand that it isn't for everyone. I will reach out to you shortly via email to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Again, thank you for taking the time to review our business! Best, Roxanne
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