Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Rebecca
Charged me for subscription without sending boxes three times. When I escalated my concerns, it took months to get rectified
Response from Hubble ContactsMar 18, 2020
Hi Rebecca, Thank you for taking the time to leave this review. I’m sorry to hear that your packages did not arrive. We've reached out to you from email to find out more about what happened so that we can make this right. Thank you! Best, Samantha
Isaida
I have not received my current shipment.
Response from Hubble ContactsMar 11, 2020
Hi Isaida, Thank you for taking the time to leave this review. I am sorry to hear that you did not receive the package as expected. I would love to find out more about what happened to your shipment so we've reached out to you from email with more information. Thank you! Best, Samantha
JR
Impossible to cancel subscription and very unaccommodating
Response from Hubble ContactsMar 18, 2020
Hi Julie, Thank you for taking the time to leave this review. I understand that you no longer need these lenses but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. We've reached out to you from email to find out more about what happened so that we can make this right. Thank you! Best, Samantha
Jordan
Impossible to cancel subscription
Response from Hubble ContactsFeb 28, 2020
Hi Jordan, Thank you for taking the time to leave this review. I'm so sorry to hear you don't want to continue as a Hubble customer. I can see that we have responded to your email yesterday with information on how to cancel the subscription. If you have any questions, please do not hesitate to let me know, at [email protected] with the subject line "ATTN: Trustpilot" and I’ll be glad to provide answers and help, however I can. Regards, Samantha
Jonny
Sent back contacts to never get a refund, because I never took a picture of my package at the post office they continue to say it hasn’t arrived at the warehouse, fvck these scumbags. Hope you all go blind
Response from Hubble ContactsMar 18, 2020
Hi Jonny, Thank you for taking the time to leave this review. I am sorry to hear that your refund has been delayed. We've reached out to you from email with more information. Thanks! Best, Samantha
Brianne
I have tried to cancel and continue to get shipment s
Response from Hubble ContactsFeb 27, 2020
Hi, Brianne, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I can see that you have not reached out to our customer support team at this point. We've reached out to you from email to chat about your experience and see what I can do to help. Thank you! Best, Samantha
Jaslene
The customer service is terrible. I have emailed and called numerous times and they still wont cancel my subscription.
Response from Hubble ContactsFeb 27, 2020
Hi, Jaslene, Thank you for taking the time to leave this review. I'm so sorry to hear you have an unsatisfactory experience with our team. I've just had a chance to look through your tickets with our team, and I can see all of your emails, but like the agents you spoke with via email, I'm not able to find a record of your phone call. We've reached out to you via email to find out more about what happened so that we can make this right. Thank you! Best, Samantha
Sam
I stopped receiving my contact lenses for two months despite the regular subscription and payment. I have not changed address in the time I’ve been with the service 🤷🏽♀️
Response from Hubble ContactsMar 18, 2020
Hi Sam, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order and apologize for the delay. I can see that the two month's worth of replacement lenses was successfully delivered to you on February 7. I hope that helps and just let us know if there’s anything else we can help with by emailing us at [email protected]. Thank you! Best, Samantha
